Customer Success Operations Manager

Envoy
San Francisco
Workplace: OnsiteFull timeUSD 132,500 - 142,750 annuallyFunction: Business OperationsExperience: 3-5 yearsSkills: ["Communication","Problem-solving","Project management","Stakeholder management","Organization"]

The Customer Success Operations Manager will optimize post-sales processes through data-driven strategy, dashboards, and cross-functional collaboration across CS, Renewals, Solutions Engineering, and Support. You’ll own post-sales data, compensation operations, tooling, automation, and large-scale programs to drive efficiency and scalable decision-making, reporting to CS leadership from SF HQ.

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FursaFursa
Envoy
Envoy
4 months ago

Customer Success Operations Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

The Customer Success Operations Manager will optimize post-sales processes through data-driven strategy, dashboards, and cross-functional collaboration across CS, Renewals, Solutions Engineering, and Support. You’ll own post-sales data, compensation operations, tooling, automation, and large-scale programs to drive efficiency and scalable decision-making, reporting to CS leadership from SF HQ.
Location: San Francisco
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Own post-sales data and insights management including churn, expansions, pipegen, product usage, customer health metrics, NPS, and team performance dashboards.
  • •Build and maintain dashboards and executive-ready reporting for QBRs, offsites, and board presentations.
  • •Translate large, complex datasets into actionable insights and clear narratives for CS teams.
  • •Maintain data accuracy across Salesforce, BI tools (Omni/Looker), Vitally, and related systems; establish processes to ensure ongoing data integrity.
  • •Translate business requirements into technical specifications for Data/BI teams and communicate outcomes across technical and non-technical audiences.

Pay and Benefits

Salary: USD 132,500 - 142,750 annually

Key Requirements

  • •3-5 years of experience in Customer Success Operations, Revenue Operations, or related SaaS operational roles.
  • •Strong proficiency in Excel / Google Sheets.
  • •Basic SQL proficiency;
  • •Experience with Salesforce (CRM), BI tools (Looker, Omni, or similar), and CS tools (Vitally, Gainsight, or similar).
  • •Strong experience managing post-sales analytics (retention, churn, expansions, performance tracking).
Experience:3-5 yearsSaaSCustomer Success
Skills:CommunicationProblem-solvingProject managementStakeholder managementOrganization
Languages:English
Tech Stack:SalesforceLookerOmniVitallyIntercomSQLExcel

Company Brief

Envoy
Provides workplace management software including visitor registration, desk and room booking, deliveries, and workplace safety tools to help companies manage modern office operations and hybrid work.
Industry: Facility Management
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Funding: Series D
Headquarters: San Francisco, United States
Founded: 2013
Glassdoor
Glassdoor: 4.1
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