Technical Support Specialist

DP World
London
Workplace: OnsiteFull timeFunction: IT Support & HelpdeskEducation: certificationSkills: ["Troubleshooting","Customer service","Communication","Documentation","Time management"]

Provide first- and second-line IT support for end-user devices and IT infrastructure across DP World operational sites in Europe. Diagnose and resolve hardware, software, network, and server issues, manage service desk alerts and incident escalations, and support local and remote users. Maintain technical documentation and follow change, incident, and problem management processes, while assisting with infrastructure projects and on-call coverage.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
DP World
DP World
2 days ago

Technical Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Provide first- and second-line IT support for end-user devices and IT infrastructure across DP World operational sites in Europe. Diagnose and resolve hardware, software, network, and server issues, manage service desk alerts and incident escalations, and support local and remote users. Maintain technical documentation and follow change, incident, and problem management processes, while assisting with infrastructure projects and on-call coverage.
Location: London
Workplace: Onsite
Employment Type: Full time
Job Function: IT Support & Helpdesk
Seniority: Mid level

Key Responsibilities

  • •Provide first- and second-line support for laptops, desktops, mobile devices, printers, and barcode scanners.
  • •Diagnose and resolve hardware, software, network, and server-related issues, escalating when appropriate.
  • •Monitor service desk alerts, respond to support requests, and handle incident escalations on a timely basis.
  • •Create and maintain technical documentation, work instructions, and support procedures.
  • •Support infrastructure projects, assist with IT asset management, and participate in an on-call support rota.
Travel: Medium travel

Key Requirements

  • •Qualification in Computer Science, Information Technology, or equivalent professional certifications, plus relevant technical support experience.
  • •Proven first- and second-line IT support experience for end-user devices, operating systems, and business applications.
  • •Strong understanding of desktop hardware, networking technologies (LAN/WAN), and server environments.
  • •Experience with incident management, change management, and technical documentation processes.
  • •Ability to troubleshoot methodically, communicate effectively with technical and non-technical users, and manage competing priorities.
Education:Certification / Diploma in Computer Science, Information Technology
Skills:TroubleshootingCustomer serviceCommunicationDocumentationTime management
Languages:EnglishGermanSpanish

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

DP World
Global ports, terminals and logistics provider offering end-to-end supply‑chain, maritime services, freezones and technology-driven trade solutions across ports, inland terminals, logistics parks and digital platforms.
Industry: Ports & Port Operators
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Decacorn (USD 10B+)
Funding: IPO / Publicly Listed
Headquarters: Dubai, United Arab Emirates
Founded: 2005
Glassdoor
Glassdoor: 3.6
WebsiteLinkedInGlassdoor