Jr. Operations Analyst

Ipsos
Mexico
Workplace: HybridFull timeFunction: Business OperationsSkills: ["Written communication","Multitasking","Ownership","Deadline management","Independence"]

Support clients post–go-live by answering inquiries, maintaining client dashboards, and helping maximize value from Synthesio products. Partner with CSMs on backoffice tasks like building and maintaining dashboards, performing QA testing, and managing crawling/rejection rates. Help QA initiatives by tracking bugs and replicating issues, and coordinate with technical support when needed. Collaborate across the support team to cover extended working hours.

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FursaFursa
Ipsos
Ipsos
2 days ago

Jr. Operations Analyst

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Support clients post–go-live by answering inquiries, maintaining client dashboards, and helping maximize value from Synthesio products. Partner with CSMs on backoffice tasks like building and maintaining dashboards, performing QA testing, and managing crawling/rejection rates. Help QA initiatives by tracking bugs and replicating issues, and coordinate with technical support when needed. Collaborate across the support team to cover extended working hours.
Location: Mexico
Workplace: Hybrid
Employment Type: Full time · Permanent
Job Function: Business Operations
Seniority: Entry level

Key Responsibilities

  • •Provide ongoing post–go-live support to Synthesio clients, addressing inquiries and ensuring client satisfaction.
  • •Maintain client dashboards, including query writing and data manipulation, and coordinate complex requests with CSMs.
  • •Build and maintain dashboards and support backoffice tasks such as sourcing keywords/accounts and integrating sources.
  • •Perform QA testing and manage crawling/rejection rates; track bugs, replicate issues, and liaise with tech support.
  • •Handle translations, reports, newsletters, and data annotation via Lab Studio.

Key Requirements

  • •Ability to work independently with an open mindset to learn and relearn.
  • •Excellent written communication skills and strong ownership of tasks and deadlines.
  • •Proficiency in MS Office Suite.
  • •Fluent written and oral English.
  • •Authoritative knowledge of technical products.
Skills:Written communicationMultitaskingOwnershipDeadline managementIndependence
Languages:English
Tech Stack:MS Office SuiteDashboardsQA testingLab StudioSynthesio

Company Brief

Ipsos
Global market research and consulting firm providing public opinion polling, market intelligence, and analytics to help organizations understand consumers, citizens, and markets across sectors and geographies.
Industry: Consulting
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Paris, France
Founded: 1975
WebsiteLinkedIn