Store Leader

Tapestry
Virginia
Workplace: OnsiteFull timeUSD 30 - 44.75Function: Administration & Executive AssistanceExperience: 3+ yearsSkills: ["Coaching","Leadership","Stakeholder management","Communication","Conflict mediation"]

Lead a high-performing Kate Spade store team to maximize productivity and profitability. Coach associates to deliver premium client service, drive clienteling and omni-channel sales (including KPIs like conversion, AOV, UPT, virtual appointments, and BOPIS), and resolve customer issues. Own store financial performance through forecasting and business analysis, partner cross-functionally to execute strategies, ensure brand-right visual merchandising, and maintain operational excellence and compliance, including cash handling and loss prevention.

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Tapestry
Tapestry
4 weeks ago

Store Leader

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live
Reposted: similar role first listed 3 weeks ago

Job Summary

Lead a high-performing Kate Spade store team to maximize productivity and profitability. Coach associates to deliver premium client service, drive clienteling and omni-channel sales (including KPIs like conversion, AOV, UPT, virtual appointments, and BOPIS), and resolve customer issues. Own store financial performance through forecasting and business analysis, partner cross-functionally to execute strategies, ensure brand-right visual merchandising, and maintain operational excellence and compliance, including cash handling and loss prevention.
Location: Virginia
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Model kate spade service behaviors and selling standards, coaching in real time to ensure a premium client experience.
  • •Drive clienteling and omni-channel strategies by using CRM/client book consistently, executing proactive outreach and follow-ups, and hitting KPIs.
  • •Recruit, onboard, train, and motivate a high-performing team; set goals, conduct coaching and performance management, and handle underperformance with development plans.
  • •Forecast, plan, and deliver against store sales and productivity goals by analyzing selling reports and business trends.
  • •Oversee operational excellence and compliance, including opening/closing routines, cash handling and deposits, scheduling/payroll within budget, inventory accuracy, loss prevention, and store meetings.

Pay and Benefits

Salary: USD 30 - 44.75
Perks:Health InsuranceDentalVision401kPaid LeaveCommuter BenefitsDisability InsuranceLearning Budget

Key Requirements

  • •3+ years of store leadership in retail or service; luxury/premium experience preferred.
  • •Proven sales leadership including coaching, development, stakeholder management, and conflict mediation.
  • •Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook) and familiarity with CRM/clienteling tools.
  • •Ability to work in a fast-paced environment.
  • •Strong English language proficiency.
Experience:3+ yearsRetailServiceLuxury/premium
Skills:CoachingLeadershipStakeholder managementCommunicationConflict mediation
Languages:English
Tech Stack:Microsoft OfficeExcelWordPowerPointOutlookCRMClientelingSocial media

Company Brief

Tapestry
Global luxury fashion group that owns and operates brands including Coach, Kate Spade, and Stuart Weitzman. Designs, markets, and sells handbags, accessories, footwear, and apparel through retail and wholesale channels.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 5M to 10M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York City, United States
Founded: 2017
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Glassdoor: 3.7
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