Client support specialist

Qureos
San Francisco
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Customer service","Communication","Problem-solving","Attention to detail","Customer support"]

Support customers by responding to questions, complaints, and requests via phone, email, or chat. Help clients set up products, guide them through features, and troubleshoot technical issues. Follow up to ensure problems are resolved, analyze product errors, and report findings to management. Maintain accurate client records, review feedback, and support account and billing updates as needed.

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FursaFursa
Qureos
Qureos
3 days ago

Client support specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Support customers by responding to questions, complaints, and requests via phone, email, or chat. Help clients set up products, guide them through features, and troubleshoot technical issues. Follow up to ensure problems are resolved, analyze product errors, and report findings to management. Maintain accurate client records, review feedback, and support account and billing updates as needed.
Location: San Francisco
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Respond to customer queries, complaints, and requests via phone, email, or chat.
  • •Assist customers with product setup and resolve technical issues.
  • •Inform customers about specialized product functionalities and features.
  • •Follow up with customers to confirm reported technical difficulties are resolved.
  • •Troubleshoot, analyze, and report product errors, failures, or malfunctions to management, while maintaining detailed client records and feedback.

Key Requirements

  • •Handle customer inquiries, complaints, and requests via phone, email, or chat with a customer-first approach.
  • •Troubleshoot, analyze, and report product errors, failures, or malfunctions to management.
  • •Assist with product setup and guide customers through product features.
  • •Maintain detailed client records, including feedback and notes.
  • •Update and manage client accounts and billing information as needed.
Skills:Customer serviceCommunicationProblem-solvingAttention to detailCustomer support

Company Brief

Qureos
Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn