Investigator, Video CIP Checker

PayPal
Mumbai
Workplace: OnsiteFull timeFunction: Creative Production (Video/Audio/Photo)Experience: 2+ yearsSkills: ["Independent decision-making","Customer focus","Documentation","Problem-solving"]

Review customer accounts related to areas such as identity verification, sanctions, disputes, chargebacks, abuse, and fraud. Investigate and resolve uncommon cases by making independent, informed recommendations for consumer and/or merchant issues while maintaining efficiency. Support customers with account-related queries, document findings in manual and automated case management systems, and operate fluidly across multiple workflows, queues, and programs to meet performance expectations.

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FursaFursa
PayPal
PayPal
2 days ago

Investigator, Video CIP Checker

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Review customer accounts related to areas such as identity verification, sanctions, disputes, chargebacks, abuse, and fraud. Investigate and resolve uncommon cases by making independent, informed recommendations for consumer and/or merchant issues while maintaining efficiency. Support customers with account-related queries, document findings in manual and automated case management systems, and operate fluidly across multiple workflows, queues, and programs to meet performance expectations.
Location: Mumbai
Workplace: Onsite
Employment Type: Full time
Job Function: Creative Production (Video/Audio/Photo)
Seniority: Entry level

Key Responsibilities

  • •Assist customers with account-related queries.
  • •Review and resolve cases related to identity verification, sanctions, disputes, chargebacks, abuse, and fraud.
  • •Document findings in manual and automated case management systems.
  • •Switch fluidly across multiple workflows, queues, and programs.
  • •Make independent and proficient decisions while meeting/exceeding performance expectations.

Pay and Benefits

Perks:Health InsuranceRetirementPaid LeaveLearning Budget

Key Requirements

  • •2+ years of relevant work experience.
  • •Proficiency reviewing customer accounts across one or more areas such as identity verification, sanctions, disputes, chargebacks, abuse, or fraud.
  • •Strong decision-making skills to resolve uncommon issues.
  • •Ability to make independent, informed recommendations for resolving consumer and/or merchant issues while maintaining efficiency.
  • •A strong understanding of risk operations policies and procedures.
Experience:2+ yearsRisk operationsIdentity verificationSanctionsChargebacksFraudAbuse
Skills:Independent decision-makingCustomer focusDocumentationProblem-solving

Company Brief

PayPal
Global online payments platform enabling digital and mobile payments, money transfers, and merchant services for consumers and businesses, supporting e‑commerce transactions across multiple currencies and payment methods.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Jose, United States
Founded: 1998
WebsiteLinkedIn