Store Advisor, Aventura

On Holding
United States
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 1+ yearsSkills: ["Customer service","Communication","Organizational skills","Attention to detail","Teamwork"]

Drive a premium, individualized fan experience in-store by mastering On’s Cloud CX philosophy and delivering “wow” moments. Respond to fan inquiries, resolve issues, and support authentic, customer-centric retail operations. Help manage inventory through unpacking, back-stocking, restocking shelves, and updating displays, while maintaining a clean, safe environment aligned with Health & Safety standards. Contribute ideas for in-store events and community engagement to strengthen brand presence.

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FursaFursa
On Holding
On Holding
2 months ago

Store Advisor, Aventura

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Last checked: 7 hours agoStatus: Live

Job Summary

Drive a premium, individualized fan experience in-store by mastering On’s Cloud CX philosophy and delivering “wow” moments. Respond to fan inquiries, resolve issues, and support authentic, customer-centric retail operations. Help manage inventory through unpacking, back-stocking, restocking shelves, and updating displays, while maintaining a clean, safe environment aligned with Health & Safety standards. Contribute ideas for in-store events and community engagement to strengthen brand presence.
Location: United States
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Deliver a premium, individualized customer experience rooted in On Spirits and the Cloud CX philosophy
  • •Respond to fan inquiries and resolve issues positively to ensure a premium shopping experience
  • •Assist with unpacking, back-stocking, and organizing deliveries to manage inventory
  • •Maintain a clean, organized, and safe work environment in line with Health & Safety (H&S) standards
  • •Support daily store operations (restocking shelves, updating displays, managing product flow) and contribute ideas for events and community engagement

Key Requirements

  • •1+ years of relevant experience in retail or a customer service-related field
  • •Understanding of service excellence and ability to engage fans, address their needs, and provide effective solutions
  • •Organizational skills and attention to detail
  • •Excellent communication skills, including providing constructive feedback to improve store processes and fan experiences
  • •Ability to work weekends, evenings, and holidays as needed
Experience:1+ yearsRetailCustomer service
Skills:Customer serviceCommunicationOrganizational skillsAttention to detailTeamwork
Languages:English

Company Brief

On Holding
Designs, manufactures, and sells performance running shoes, apparel, and accessories under the On brand. Combines Swiss engineering and innovation with lifestyle design to serve runners and athletes globally through retail and direct-to-consumer channels.
Industry: Fashion & Apparel
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Zurich, Switzerland
Founded: 2010
Glassdoor
Glassdoor: 4.0
WebsiteLinkedIn