Customer Success Manager II, Enterprise

Braze
New York
Full timeUSD 94,620 - 102,000 annuallyFunction: Customer Success & Account ManagementExperience: 2-5 yearsSkills: ["Communication","Stakeholder management","Relationship building","Time management","Strategic thinking"]

Own customer relationships for enterprise brands in the Enterprise team, partnering with Account Executives to drive renewal, retention, and net retention targets. Serve as a trusted advisor and main point of contact, building Success Plans to drive feature adoption and proactively analyzing product usage to protect account health. Coordinate with Technical Support and other teams, run executive check-ins and advocacy, and enable customers through training while supporting onboarding-to-ongoing transitions.

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FursaFursa
Braze
Braze
3 months ago

Customer Success Manager II, Enterprise

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Last checked: 7 hours agoStatus: Live

Job Summary

Own customer relationships for enterprise brands in the Enterprise team, partnering with Account Executives to drive renewal, retention, and net retention targets. Serve as a trusted advisor and main point of contact, building Success Plans to drive feature adoption and proactively analyzing product usage to protect account health. Coordinate with Technical Support and other teams, run executive check-ins and advocacy, and enable customers through training while supporting onboarding-to-ongoing transitions.
Location: New York
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Partner with Account Executives to ensure commercial alignment and drive renewals, retention, and net retention targets.
  • •Be the customers’ trusted advisor and main point of contact; create and maintain Success Plans to guide feature adoption.
  • •Proactively analyze customer product usage to identify opportunities and risks to account health; maintain regular check-ins and executive business reviews.
  • •Drive customer advocacy by collecting, synthesizing, and escalating product feedback to help inform product development.
  • •Coordinate across Braze teams (e.g., Technical Support, Industry Solutions, Deliverability Services) and support transitions from onboarding to ongoing activity.
Travel: High travel

Pay and Benefits

Salary: USD 94,620 - 102,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kRsusPaid LeaveLearning Budget

Key Requirements

  • •2-5 years relevant experience in customer success, onboarding, implementations, or project management.
  • •Proven track record managing complex enterprise accounts or projects with multiple stakeholders and competing priorities.
  • •Excellent written and verbal communication skills with strong follow-up to understand and address strategic customer problems.
  • •Ability to drive renewals and retention by partnering with internal teams and guiding customers to achieve objectives.
  • •Domain knowledge of two or more areas such as SaaS, Mobile, APIs, Marketing Automation, Direct Marketing, Marketing Analytics, or Programming (HTML etc).
Experience:2-5 yearsSaaSMobileAPIsMarketing AutomationDirect MarketingMarketing AnalyticsEnterprise
Skills:CommunicationStakeholder managementRelationship buildingTime managementStrategic thinking
Tech Stack:HTML

Company Brief

Braze
Provides a customer engagement platform that helps brands create personalized messaging and lifecycle campaigns across mobile, web, email, and other channels to drive retention, engagement, and revenue.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 100M to 250M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 2011
WebsiteLinkedIn