On Holding

4 weeks ago

Senior Specialist - Systems Operations

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Senior Specialist for System Operations driving regional APAC system health, incident management, and automation for Japan, Korea, and Oceania Online channels; bridge between technology and regional business operations and empower teams through SOPs and training.

Location: Tokyo

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Regional system ownership for Japan, Korea, and Oceania Online channels, ensuring optimal system health and minimal business disruption.
•Handle Level 1 and Level 2 system support, diagnose root causes (e.g., e‑commerce payment integrations, 3PL messages) and escalate complex issues to global teams.
•Lead process mapping and identify opportunities to automate manual tasks using AI or basic coding to build smart diagnostics.
•Develop SOPs and self-service guides; conduct training sessions for regional operations and logistics teams.
•Collaborate cross-region via Jira service desk to track projects, manage SLAs, and roll out new system functionalities.

Key Requirements

•Experience in system operations, operational excellence, or IT support within an international/multinational company environment.
•Strong working knowledge of ERP systems, order management workflows, and e-commerce payment integrations; Microsoft Dynamics 365 (D365) experience is a significant advantage.
•Hands-on experience with process mapping and automation tools; interest or background in leveraging AI or basic coding to drive operational efficiency.
•Exceptional cross-regional communication skills with ability to translate technical jargon into training for non-technical end-users across cultures/time zones.
•Native/professional proficiency in Japanese and business-level English to support local markets and APAC teams.

Experience:APACE-commerceERPDynamics 365Multinational

Skills:CommunicationTrainingProblem-solvingCross-cultural collaborationTeamwork

Languages:JapaneseEnglish

Tech Stack:Microsoft Dynamics 365ERPJiraAICodingAutomationOrder management3PLE-commerce payments

Company Brief

On Holding

Designs, manufactures, and sells performance running shoes, apparel, and accessories under the On brand. Combines Swiss engineering and innovation with lifestyle design to serve runners and athletes globally through retail and direct-to-consumer channels.

Industry: Fashion & Apparel

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Zurich, Switzerland

Founded: 2010

Glassdoor: 4.0

Website LinkedIn

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On Holding

4 weeks ago

Senior Specialist - Systems Operations

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: Tokyo

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Regional system ownership for Japan, Korea, and Oceania Online channels, ensuring optimal system health and minimal business disruption.
•Handle Level 1 and Level 2 system support, diagnose root causes (e.g., e‑commerce payment integrations, 3PL messages) and escalate complex issues to global teams.
•Lead process mapping and identify opportunities to automate manual tasks using AI or basic coding to build smart diagnostics.
•Develop SOPs and self-service guides; conduct training sessions for regional operations and logistics teams.
•Collaborate cross-region via Jira service desk to track projects, manage SLAs, and roll out new system functionalities.

Key Requirements

•Experience in system operations, operational excellence, or IT support within an international/multinational company environment.
•Strong working knowledge of ERP systems, order management workflows, and e-commerce payment integrations; Microsoft Dynamics 365 (D365) experience is a significant advantage.
•Hands-on experience with process mapping and automation tools; interest or background in leveraging AI or basic coding to drive operational efficiency.
•Exceptional cross-regional communication skills with ability to translate technical jargon into training for non-technical end-users across cultures/time zones.
•Native/professional proficiency in Japanese and business-level English to support local markets and APAC teams.

Experience:APACE-commerceERPDynamics 365Multinational

Skills:CommunicationTrainingProblem-solvingCross-cultural collaborationTeamwork

Languages:JapaneseEnglish

Tech Stack:Microsoft Dynamics 365ERPJiraAICodingAutomationOrder management3PLE-commerce payments

Company Brief

On Holding

Industry: Fashion & Apparel

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Zurich, Switzerland

Founded: 2010

Glassdoor: 4.0

Website LinkedIn