SBA Loan Operations Specialist

Customers Bancorp
Pennsylvania, New York, New Jersey, California, Massachusetts, Rhode Island
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Experience: 3+ yearsSkills: ["Interpersonal communication","Analytical thinking","Organizational skills","Problem-solving","Multitasking"]

Manage day-to-day servicing, onboarding, and monthly reporting for the bank’s SBA loan portfolio. You’ll process loan payments and modifications, complete SBA 1502 reconciliation and remittance, oversee transfers of sold loans, and resolve servicing/reporting exceptions. Serve as a go-to resource for internal teams and customers on SBA processes, including authorizations, payoff letters, 10-day notices, and compliance with SBA SOP guidelines.

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Customers Bancorp
Customers Bancorp
2 months ago

SBA Loan Operations Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 days agoStatus: Live

Job Summary

Manage day-to-day servicing, onboarding, and monthly reporting for the bank’s SBA loan portfolio. You’ll process loan payments and modifications, complete SBA 1502 reconciliation and remittance, oversee transfers of sold loans, and resolve servicing/reporting exceptions. Serve as a go-to resource for internal teams and customers on SBA processes, including authorizations, payoff letters, 10-day notices, and compliance with SBA SOP guidelines.
Location: Pennsylvania, New York, New Jersey, California, Massachusetts, Rhode Island
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Onboard new and modified SBA loans to the bank’s core operating system.
  • •Process SBA loan payments, advances, and modifications; track monthly loan transactions for SBA 1502 reporting.
  • •Complete SBA 1502 monthly reporting, reconciliation, and remittance processing, including remittances of SBA sold loans to Guidehouse/Etran.
  • •Research and resolve SBA servicing and reporting exceptions; prepare payoff letters and 10-day notices for the SBA portfolio.
  • •Maintain SBA servicing compliance per SBA SOP guidelines and oversee GL balancing and wires for special SBA loan payments.

Key Requirements

  • •3+ years of experience in SBA loan servicing and reporting.
  • •Experience with SBA 1502 reporting and knowledge of Guidehouse/Etran or equivalent SBA reporting/servicing systems.
  • •Ability to understand, evaluate, and work with legal loan documents.
  • •Strong interpersonal skills for communicating with internal and external customers.
  • •Ability to work 40 hours per week, with extended hours required during quarter-end.
Experience:3+ yearsSBA lendingFinancial servicesLoan servicingLoan reporting
Skills:Interpersonal communicationAnalytical thinkingOrganizational skillsProblem-solvingMultitasking
Tech Stack:Microsoft SuiteSalesforceNCinoFIS PlatformLaserProGuidehouseEtranAIAutomation tools

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Customers Bancorp
Customers Bancorp is a bank holding company that provides commercial and consumer banking services through Customers Bank. It offers lending, deposit products, cash management, and digital banking solutions for businesses and individuals.
Industry: Banking
Company Size: Large (251 to 1,000 employees)
Revenue: USD 100M to 250M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: West Reading, United States
Founded: 1997
WebsiteLinkedIn