SBA Loan Operations Specialist
Customers Bancorp
Pennsylvania, New York, New Jersey, California, Massachusetts, Rhode Island
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Experience: 3+ yearsSkills: ["Interpersonal communication","Analytical thinking","Organizational skills","Problem-solving","Multitasking"]Manage day-to-day servicing, onboarding, and monthly reporting for the bank’s SBA loan portfolio. You’ll process loan payments and modifications, complete SBA 1502 reconciliation and remittance, oversee transfers of sold loans, and resolve servicing/reporting exceptions. Serve as a go-to resource for internal teams and customers on SBA processes, including authorizations, payoff letters, 10-day notices, and compliance with SBA SOP guidelines.
