Assoc Application Analyst

Visa
United Kingdom
Workplace: OnsiteFull timeFunction: IT Support & HelpdeskExperience: 3+ yearsEducation: bachelorsSkills: ["Customer service","Technical ability","Analytical ability","Troubleshooting","Incident management","Communication","Documentation","Collaboration","Critical thinking","Organizational skills","Multitasking"]

Support real-time Visa authorization operations for TPF and OVN platforms in a multi-datacenter environment. Provide first-level monitoring and response, assist with incident mitigation, and manage tickets and documentation through resolution or handoff. Collaborate with L2/L3 support and development groups to isolate and fix issues affecting clients and the Visa brand. Maintain high-quality procedures, communications, and ongoing training while working essential 24x7x365 shifts.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Visa
Visa
3 months ago

Assoc Application Analyst

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Support real-time Visa authorization operations for TPF and OVN platforms in a multi-datacenter environment. Provide first-level monitoring and response, assist with incident mitigation, and manage tickets and documentation through resolution or handoff. Collaborate with L2/L3 support and development groups to isolate and fix issues affecting clients and the Visa brand. Maintain high-quality procedures, communications, and ongoing training while working essential 24x7x365 shifts.
Location: United Kingdom
Workplace: Onsite
Employment Type: Full time
Job Function: IT Support & Helpdesk
Seniority: Mid level

Key Responsibilities

  • •Monitor Authorization TPF and OVN consoles and provide first-level response to mitigate issues affecting authorization systems.
  • •Operate Visa authorization systems in a multi-datacenter and multi-processing environment.
  • •Provide precise console inputs to resolve issues under direction of support teams.
  • •Track, update, and resolve incidents, changes, and problem reports via the service management system with high-quality documentation.
  • •Proactively monitor alerts, escalate incidents per guidelines, and collaborate with L2/L3 or development groups to resolve problems.

Key Requirements

  • •Minimum 3 years of relevant work experience or a Bachelor’s degree.
  • •Hands-on experience supporting critical applications using either IBM TPF (or equivalent real-time operating systems) or open-source distributed systems on Linux, Kubernetes, and Kafka.
  • •Experience with one or more of Linux, Unix, MVS, VM, SuperVision, HMC, ServiceNow, CoPilot, ChatGPT, Kubernetes, Kafka, Opera, DB2, ClickHouse/Splunk, or Cassandra.
  • •Strong troubleshooting, critical-thinking, incident management, and documentation skills.
  • •Possess or obtain an ITIL Foundation certificate within 6 months.
Experience:3+ yearsPaymentsFinancial services
Education:Bachelor's
Skills:Customer serviceTechnical abilityAnalytical abilityTroubleshootingIncident managementCommunicationDocumentationCollaborationCritical thinkingOrganizational skillsMultitasking
Certifications:ITIL Foundation
Tech Stack:IBM TPFLinuxKubernetesKafkaUnixMVSVMSuperVisionHMCServiceNowCoPilotChatGPTOperaDB2ClickHouseSplunkCassandraMS Teams

Company Brief

Visa
Global payments technology company that operates the VisaNet electronic payments network, facilitating credit, debit and digital transactions between consumers, merchants, financial institutions and governments worldwide.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1958
Glassdoor
Glassdoor: 3.8
WebsiteLinkedInGlassdoor