Team Lead, Testing Operations

Function Health
United States
Workplace: RemoteFull timeFunction: Administration & Executive AssistanceExperience: 2+ yearsSkills: ["Attention to detail","Problem-solving","Critical thinking","Communication","Ownership"]

Lead day-to-day testing operations by overseeing the member results and requisition lifecycle, including TNP processing, QC requisitions, and order generation workflows. Triage and escalate operational issues, ensuring coverage for member results and clinician notes inquiries via Intercom. Track and report performance metrics, drive continuous improvement across operational processes, and collaborate with clinical partnerships, operations, and product teams. Manage and develop Ops Associates while maintaining documentation and SOPs.

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FursaFursa
Function Health
Function Health
1 day ago

Team Lead, Testing Operations

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Lead day-to-day testing operations by overseeing the member results and requisition lifecycle, including TNP processing, QC requisitions, and order generation workflows. Triage and escalate operational issues, ensuring coverage for member results and clinician notes inquiries via Intercom. Track and report performance metrics, drive continuous improvement across operational processes, and collaborate with clinical partnerships, operations, and product teams. Manage and develop Ops Associates while maintaining documentation and SOPs.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Execute and maintain day-to-day testing operations workflows, including TNP processing, QC requisitions queue management, and order generation via Admin UI order management queue.
  • •Monitor, triage, and escalate operational issues to ensure coverage for member results and clinician notes inquiries via Intercom.
  • •Support data collection and analyze trends to track and report operational performance metrics impacting member experience.
  • •Identify inefficiencies across results and requisition lifecycle workflows and drive continuous improvement for efficiency, consistency, and scale.
  • •Manage and develop a team of Ops Associates, maintain documentation and SOPs, and collaborate cross-functionally with clinical partnerships, operations, and product teams to implement new processes.

Key Requirements

  • •2+ years of experience in operations roles, including leading teams and scaling processes in fast-paced environments.
  • •Experience in healthcare, diagnostics, logistics, or similarly regulated process-driven fields.
  • •Comfort managing operational challenges, proactively identifying issues, and collaborating with cross-functional teams to solve problems.
  • •Strong technical aptitude to learn and navigate tools, systems, and workflows quickly.
  • •Analytical, highly organized, dependable, and able to manage multiple priorities with strong communication and ownership.
Experience:2+ yearsHealthcareDiagnosticsLogisticsRegulated industryStartup
Skills:Attention to detailProblem-solvingCritical thinkingCommunicationOwnership
Tech Stack:AI toolsIntercomAdmin UIGoogle SheetsExcelCRM systems

Company Brief

Function Health
Function Health develops digital health solutions to support chronic disease management, delivering personalized care pathways, remote monitoring, and patient engagement tools to improve outcomes and reduce healthcare costs for people with long-term conditions.
Industry: HealthTech
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