Service Delivery Tech III, EUS

VF Corporation
Denver
Workplace: OnsiteFull timeUSD 25.92 - 32.4 hourlyFunction: Transportation & Fleet OperationsExperience: 2-5 yearsEducation: bachelorsSkills: ["Interpersonal skills","Communication","Teamwork","Customer service"]

Provide end-user services support to help VF employees use technology effectively. Diagnose, triage, and resolve moderate-complexity technical issues using incident and request management systems, and support problems across computers, applications, systems, devices, access, and hardware. Install and configure company hardware/software, assist with IT infrastructure projects, monitor performance, support new technology training, and deliver tech bar and conferencing support. Work flexible shifts and a 24x7 on-call rotation.

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VF Corporation
VF Corporation
1 day ago

Service Delivery Tech III, EUS

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Last checked: 3 hours agoStatus: Live

Job Summary

Provide end-user services support to help VF employees use technology effectively. Diagnose, triage, and resolve moderate-complexity technical issues using incident and request management systems, and support problems across computers, applications, systems, devices, access, and hardware. Install and configure company hardware/software, assist with IT infrastructure projects, monitor performance, support new technology training, and deliver tech bar and conferencing support. Work flexible shifts and a 24x7 on-call rotation.
Location: Denver
Workplace: Onsite
Employment Type: Full time
Job Function: Transportation & Fleet Operations
Seniority: Mid level

Key Responsibilities

  • •Identify, triage, and resolve moderate-complexity technical problems for end users.
  • •Document, track, and monitor incidents and requests using applicable systems and tools.
  • •Provide support for computer, application, system, device, access, and hardware issues.
  • •Install, configure, and deploy required hardware and software, and assist with IT infrastructure and projects.
  • •Support face-to-face tech bar service, conferencing/collaboration technology, and new technology training.
Travel: Medium travel

Pay and Benefits

Salary: USD 25.92 - 32.4 hourly
Perks:Health Insurance

Key Requirements

  • •2–5 years of experience providing IT/IS support in an enterprise environment.
  • •Technical knowledge of workstation hardware/software, printers, networks, mobile devices, and related peripherals.
  • •Preferably an AA/BS degree in Computer Science or a related technology field.
  • •Technical certifications such as MCSE, MCTS, A+, and/or Cisco (preferred).
  • •Excellent verbal and written communication skills and ability to work collaboratively with peers.
Experience:2-5 years
Education:Bachelor's in Computer Science
Skills:Interpersonal skillsCommunicationTeamworkCustomer service
Certifications:MCSEMCTSA+Cisco
Tech Stack:Incident managementRequest managementZoomLocal BackupsLocal ServersLocal NetworksVoIPOneDriveMFASelf ServiceTelephonyAudio/Visual displaysDesktopsLaptopsPrintersScannersPhonesTablets

Company Brief

VF Corporation
Global apparel and footwear company that owns brands such as Vans, The North Face, Timberland, and Dickies. Designs, markets, and distributes branded lifestyle products through wholesale, retail, and e-commerce channels worldwide.
Industry: Fashion & Apparel
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Denver, United States
Founded: 1899
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