Technical Advisor - Freelander, Dubai

Al Tayer Group
Dubai
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 2-3 yearsEducation: bachelorsSkills: ["Communication","Customer handling"]

Support after-sales workshop quality by examining workmanship and ensuring fixes follow a “first time right” approach. Stay current on automotive and franchise technology, advise technicians on customer complaints, and help improve resolution quality and customer satisfaction. Identify product defects, document them, and escalate reports for follow-up. Maintain a technical library and guide subordinates to improve performance and quality.

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Al Tayer Group
Al Tayer Group
2 days ago

Technical Advisor - Freelander, Dubai

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Support after-sales workshop quality by examining workmanship and ensuring fixes follow a “first time right” approach. Stay current on automotive and franchise technology, advise technicians on customer complaints, and help improve resolution quality and customer satisfaction. Identify product defects, document them, and escalate reports for follow-up. Maintain a technical library and guide subordinates to improve performance and quality.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Examine workmanship to ensure it meets the “fix it right first time” approach and supports customer loyalty.
  • •Stay abreast of new automotive and franchise technologies and incorporate them into workshop quality systems.
  • •Support technicians with customer complaints by advising on repair options using advanced technical information.
  • •Identify product defects, prepare defect summaries, and raise defect reports for follow-up with the principal.
  • •Maintain a technical library and guide/motivate subordinates to improve performance and quality.

Key Requirements

  • •Diploma in Automobile Engineering.
  • •2-3 years of experience in the same discipline.
  • •Intermediate with a Trade Certificate in Automobile Technology.
  • •Ability to operate computer software like MS Office.
  • •Good communication and customer handling skills.
Experience:2-3 years
Education:Bachelor's in Automobile Engineering
Skills:CommunicationCustomer handling
Tech Stack:MS Office

Company Brief

Al Tayer Group
Privately held UAE conglomerate founded in 1979 operating across automotive, luxury & lifestyle retail, real estate and ventures. Al Tayer Group represents global brands, runs retail and e‑commerce operations, and has diversified investments across the Middle East.
Industry: Conglomerates & Holding Companies
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Funding: Bootstrapped
Headquarters: Dubai, United Arab Emirates
Founded: 1979
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