HSBC

5 days ago

KYC Operations Officer (Taipei, Taipei City, TW, 11561)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Review and update KYC profiles to ensure client data is current for risk management and regulatory reporting. Contact customers via email, voice, or digital outreach to obtain missing information, complete CDD profiling, and document decisions. Perform data sourcing and follow-ups using escalation matrices, maintain accurate case notes, and meet monthly quality and productivity targets while handling complaints and objections professionally.

Location: Taipei

Workplace: Onsite

Employment Type: Full time

Job Function: Data Science & Machine Learning

Key Responsibilities

•Review KYC profiles to confirm data is sufficiently updated and identify missing information requiring customer contact.
•Conduct KYC/CDD in accordance with Group policy and regulatory reporting requirements including FATCA/CRS and local regulations.
•Obtain and update missing client documentation and source accurate client data from the internet or other providers, with support from RMs/CLG.
•Follow up on client profiles using the escalation matrix and ensure sign-offs align with the latest ID matrix.
•Maintain accurate call/email notes and evidencing in case records, handle escalations and complaints, and meet monthly quality and productivity targets.

Key Requirements

•University graduate or above.
•Strong negotiation and influencing skills to manage difficult customer conversations and complaints.
•Knowledge of banking operations and familiarity with procedures such as SOP and DIM.
•Sufficient internal control regulations knowledge to support compliant KYC/CDD work.
•Strong English communication and written drafting skills for emails and internal case notes.

Experience:BankingFinancial crimeKYCCDD

Education:Bachelor's

Skills:NegotiationInfluencingCommunicationCritical thinkingAccuracy

Licenses:Proficiency Test for Bank Internal Control and Audit

Languages:English

Tech Stack:KYCCDDFATCACRSSOPDIMMS Office

Company Brief

HSBC

Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 1865

Glassdoor: 3.6

Website LinkedIn

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HSBC

5 days ago

KYC Operations Officer (Taipei, Taipei City, TW, 11561)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Location: Taipei

Workplace: Onsite

Employment Type: Full time

Job Function: Data Science & Machine Learning

Key Responsibilities

•Review KYC profiles to confirm data is sufficiently updated and identify missing information requiring customer contact.
•Conduct KYC/CDD in accordance with Group policy and regulatory reporting requirements including FATCA/CRS and local regulations.
•Obtain and update missing client documentation and source accurate client data from the internet or other providers, with support from RMs/CLG.
•Follow up on client profiles using the escalation matrix and ensure sign-offs align with the latest ID matrix.
•Maintain accurate call/email notes and evidencing in case records, handle escalations and complaints, and meet monthly quality and productivity targets.

Key Requirements

•University graduate or above.
•Strong negotiation and influencing skills to manage difficult customer conversations and complaints.
•Knowledge of banking operations and familiarity with procedures such as SOP and DIM.
•Sufficient internal control regulations knowledge to support compliant KYC/CDD work.
•Strong English communication and written drafting skills for emails and internal case notes.

Experience:BankingFinancial crimeKYCCDD

Education:Bachelor's

Skills:NegotiationInfluencingCommunicationCritical thinkingAccuracy

Licenses:Proficiency Test for Bank Internal Control and Audit

Languages:English

Tech Stack:KYCCDDFATCACRSSOPDIMMS Office

Company Brief

HSBC

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 1865

Glassdoor: 3.6

Website LinkedIn