Manager - Learning & Development

American Express
Phoenix
Workplace: HybridFull timeUSD 89,250 - 150,250 annuallyFunction: Education & TrainingExperience: 3+ yearsEducation: high_schoolSkills: ["Communication","Stakeholder management","Analytical thinking","Organizational skills","Project management"]

Design, develop, and facilitate learning solutions for sales and account development teams, partnering with subject matter experts and stakeholders. Conduct needs assessments and performance analyses to identify opportunities and translate them into engaging experiences using adult learning principles and instructional design methods. Build and improve digital and blended programs with authoring tools, deliver live and virtual training, and manage the LMS with analytics to measure effectiveness and impact.

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FursaFursa
American Express
American Express
21 hours ago

Manager - Learning & Development

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Design, develop, and facilitate learning solutions for sales and account development teams, partnering with subject matter experts and stakeholders. Conduct needs assessments and performance analyses to identify opportunities and translate them into engaging experiences using adult learning principles and instructional design methods. Build and improve digital and blended programs with authoring tools, deliver live and virtual training, and manage the LMS with analytics to measure effectiveness and impact.
Location: Phoenix
Workplace: Hybrid
Employment Type: Full time
Job Function: Education & Training
Seniority: Manager level

Key Responsibilities

  • •Design, develop, and facilitate learning solutions for sales and account development teams to build skills and knowledge.
  • •Conduct needs assessments and performance analyses to identify learning opportunities tied to business objectives.
  • •Create scalable learning experiences using adult learning principles, storytelling, and experiential learning techniques.
  • •Develop training materials and learning assets (design documents, storyboards, facilitator guides, participant materials, and assessments) and ensure quality.
  • •Serve as an administrator and stakeholder for the LMS, managing course setup, content deployment, reporting, and learning effectiveness measurement.

Pay and Benefits

Salary: USD 89,250 - 150,250 annually
Perks:Health InsuranceDentalVisionLife InsuranceDisability BenefitsRetirement MatchParental LeaveLearning BudgetPaid LeaveCounseling Support

Key Requirements

  • •3+ years administering an LMS (e.g., Seismic Learning, Workday Learning, Cornerstone, Docebo, Oracle, Moodle).
  • •Use instructional design methodologies (ADDIE, SAM, Agile) to create learner-centered content.
  • •Deliver live and virtual instructor-led training (ILT/VILT) for onboarding, leadership development, and continuing education.
  • •Strong verbal and written communication with the ability to simplify complex ideas and influence without authority.
  • •Strong organizational and project management skills to manage multiple priorities with attention to detail.
Experience:3+ yearsCorporate learningAdult educationSales enablement
Education:High School
Skills:CommunicationStakeholder managementAnalytical thinkingOrganizational skillsProject management
Languages:English
Tech Stack:Articulate 360StorylineRiseAdobe Creative SuiteADDIESAMAgileLearning Management System (LMS)Seismic LearningWorkday LearningCornerstoneDoceboOracleMoodleSCORMXAPIILT/VILTStoryboardsFacilitator guides

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

American Express
Provides global payment, credit, and travel-related financial services for consumers and businesses. Best known for its charge and credit cards, merchant payment network, and premium customer rewards and servicing.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York City, United States
Founded: 1850
WebsiteLinkedIn