CX Associate

Magic
Philippines
Workplace: RemoteFreelanceUSD 6 - 6 hourlyFunction: Customer Support (Service Desk)Skills: ["Communication","Organization","Learning","Empathy","Attention to detail"]

A fully remote CX Associate supporting patients worldwide by coordinating medical information, liaising with clinicians and pharmacies, and delivering end‑to‑end customer experience. You will help with medical information, care coordination, and product feedback, with a path toward CX leadership opportunities in a healthcare-focused, remote team.

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FursaFursa
Magic
Magic
7 months ago

CX Associate

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

A fully remote CX Associate supporting patients worldwide by coordinating medical information, liaising with clinicians and pharmacies, and delivering end‑to‑end customer experience. You will help with medical information, care coordination, and product feedback, with a path toward CX leadership opportunities in a healthcare-focused, remote team.
Location: Philippines
Workplace: Remote
Employment Type: Freelance
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Assist CX Lead in delivering outstanding support to customers globally, ensuring compassionate and efficient service.
  • •Ensure clinician team has all needed patient information in the EHR (medical charting, lab uploads) to serve patients efficiently.
  • •Coordinate care by resolving issues with patients and booking sync calls as needed.
  • •Maintain timely communication with patients, handling delivery, billing, and provider queries within a single message.
  • •Provide feedback to engineering/product teams to fix repetitive workflows and improve the CX experience.

Pay and Benefits

Salary: USD 6 hourly
Perks:Remote WorkTraining

Key Requirements

  • • Fluent in English and able to convey key conversational points concisely.
  • • Availability to work weekends or switch from a US EST schedule to UK BST on short notice.
  • • Completion of required certification courses to maintain HIPAA & GDPR compliance (externally partner certifications).
  • • Highly organized with the ability to manage multiple projects concurrently and switch between internal workflows and customer conversations.
  • • Willingness to learn quickly and contribute feedback to improve workflows and CX.
Experience:Healthcare
Skills:CommunicationOrganizationLearningEmpathyAttention to detail
Certifications:HIPAAGDPR
Languages:English
Tech Stack:EHRHIPAAGDPR

Company Brief

Magic
Provides on‑demand dedicated virtual executive assistants and concierge services for businesses and executives, matching clients with trained remote assistants and AI-enabled support to handle administrative, sales, and personal tasks.
Industry: Professional Services
Company Size: Large (251 to 1,000 employees)
Revenue: USD 50M to 100M
Growth: Growth Stage Startup
Funding: Series A
Headquarters: San Francisco, United States
Founded: 2015
Glassdoor
Glassdoor: 3.3
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