2 days ago

Quality & Training Specialist, Live & Monetization - Lisbon - French Speaker (Fixed-term Contract)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Ensure safety and Trust & Safety standards are enforced accurately across human moderation through analytical QA audits, root cause analysis, and policy interpretation. Lead calibration sessions for consistency, manage escalations and edge cases, and cascade policy and guideline updates across internal and external partners. Use AI, QA dashboards, and reporting tools to track accuracy and appeal metrics, and help drive training rollouts for operational adoption.

Location: Lisbon

Workplace: Onsite

Employment Type: Contract · Permanent

Job Function: Education & Training

Key Responsibilities

•Conduct regular analytical audits of human moderation to ensure compliance with data protection and Trust & Safety standards while meeting audit targets.
•Perform deep-dives into recurring quality issues using Root Cause Analysis (RCA), identify error patterns, and translate findings into actionable feedback for Operational Guidelines & Standards.
•Interpret safety guidelines and validate benchmark data (“golden sets”) to guide enforcement accuracy for complex or high-risk cases.
•Lead calibration sessions to ensure consistency across moderation teams and resolve unprecedented edge cases with speed and accuracy.
•Leverage AI and QA tools to produce weekly and monthly reports on market accuracy, error trends, and policy gaps; lead or support training rollouts for policy updates.

Key Requirements

•Proven expertise conducting analytical audits, tracking performance targets, and maintaining data integrity in a trust and safety, compliance, or high-volume operational environment.
•Strong Root Cause Analysis (RCA) and ownership to identify trend patterns, suggest process optimizations, and reduce error rates while maintaining high-speed moderation.
•Deep understanding of content policies and SOPs to make expert judgments on complex or high-risk escalation cases.
•Excellent cross-functional communication skills to lead calibration sessions and deliver training aligned to global quality goals.
•Fluency in French (required) and English as the primary working language.

Skills:Problem-solvingStakeholder managementSelf-motivation

Languages:FrenchEnglish

Tech Stack:AIQA dashboardsRoot Cause Analysis (RCA)

Company Brief

TikTok

Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.

Industry: Digital Media

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Singapore, Singapore

Founded: 2016

Website LinkedIn

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TikTok

2 days ago

Quality & Training Specialist, Live & Monetization - Lisbon - French Speaker (Fixed-term Contract)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: Lisbon

Workplace: Onsite

Employment Type: Contract · Permanent

Job Function: Education & Training

Key Responsibilities

•Conduct regular analytical audits of human moderation to ensure compliance with data protection and Trust & Safety standards while meeting audit targets.
•Perform deep-dives into recurring quality issues using Root Cause Analysis (RCA), identify error patterns, and translate findings into actionable feedback for Operational Guidelines & Standards.
•Interpret safety guidelines and validate benchmark data (“golden sets”) to guide enforcement accuracy for complex or high-risk cases.
•Lead calibration sessions to ensure consistency across moderation teams and resolve unprecedented edge cases with speed and accuracy.
•Leverage AI and QA tools to produce weekly and monthly reports on market accuracy, error trends, and policy gaps; lead or support training rollouts for policy updates.

Key Requirements

•Proven expertise conducting analytical audits, tracking performance targets, and maintaining data integrity in a trust and safety, compliance, or high-volume operational environment.
•Strong Root Cause Analysis (RCA) and ownership to identify trend patterns, suggest process optimizations, and reduce error rates while maintaining high-speed moderation.
•Deep understanding of content policies and SOPs to make expert judgments on complex or high-risk escalation cases.
•Excellent cross-functional communication skills to lead calibration sessions and deliver training aligned to global quality goals.
•Fluency in French (required) and English as the primary working language.

Skills:Problem-solvingStakeholder managementSelf-motivation

Languages:FrenchEnglish

Tech Stack:AIQA dashboardsRoot Cause Analysis (RCA)

Company Brief

TikTok

Industry: Digital Media

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Singapore, Singapore

Founded: 2016

Website LinkedIn