Support Engineer - Veterinary HealthTech (Canada)

TrueLogic
Santo Domingo
Workplace: HybridFull timeFunction: Administration & Executive AssistanceSkills: ["Communication","Documentation","Customer partnership","Problem-solving","Autonomy"]

Serve as a dedicated technical resource for the Customer Experience team, owning resolution of production and platform-level tickets. Execute customer onboarding and decommissioning workflows, manage environment setup/teardown, and perform structured data migrations with validation and QA. Troubleshoot integrations, bulk data updates, and environment configuration issues, while partnering with CX and documenting runbooks and customer-specific configurations to improve ticket resolution and time-to-resolution.

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FursaFursa
TrueLogic
TrueLogic
1 day ago

Support Engineer - Veterinary HealthTech (Canada)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Serve as a dedicated technical resource for the Customer Experience team, owning resolution of production and platform-level tickets. Execute customer onboarding and decommissioning workflows, manage environment setup/teardown, and perform structured data migrations with validation and QA. Troubleshoot integrations, bulk data updates, and environment configuration issues, while partnering with CX and documenting runbooks and customer-specific configurations to improve ticket resolution and time-to-resolution.
Location: Santo Domingo
Workplace: Hybrid
Employment Type: Full time
Job Function: Administration & Executive Assistance

Key Responsibilities

  • •Execute technical onboarding workflows for new customers, including environment provisioning, configuration, integration setup, and data imports for go-live.
  • •Manage technical decommissioning, including data exports, environment teardown, access revocation, and documentation of closure procedures.
  • •Perform structured data migrations between systems/environments with validation, transformation, and QA checks, and occasionally join live calls for validation questions.
  • •Own and triage complex technical tickets escalated by CX, resolving issues outside CX scope such as environment configuration, integration troubleshooting, and bulk data updates.
  • •Partner closely with Customer Success and Implementation Managers to understand request context, set resolution timelines, and communicate technical outcomes in plain language.

Pay and Benefits

Perks:Remote WorkPaid Leave

Key Requirements

  • •Hands-on AWS capability to verify environment changes and run smoke tests, with practical familiarity across services like RDS, S3, EC2, and ECS.
  • •Proficient with Git/GitHub for creating, reviewing, merging, and verifying pull requests as part of onboarding/offboarding workflows.
  • •Exceptional written and verbal English communication, including leading customer calls and translating technical concepts into plain language for non-technical stakeholders.
  • •Solid understanding of data privacy best practices, least-privilege access, and secure data-handling protocols.
  • •Hands-on experience navigating support/helpdesk tools such as Jira, Intercom, Front, or equivalent ticketing systems.
Experience:HealthcareVeterinarySaaS
Skills:CommunicationDocumentationCustomer partnershipProblem-solvingAutonomy
Languages:English
Tech Stack:AWSRDSS3EC2ECSGitGitHubJiraIntercomFrontReactGraphQLTerraformKubernetesHelm

Company Brief

TrueLogic
TrueLogic builds custom web and mobile applications, offering product engineering, UX/UI design, and team augmentation services. They partner with startups and enterprises to deliver scalable software solutions, cloud integrations, and ongoing technical support.
Industry: Professional Services
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