Client Growth & Success, Operations Associate

Twin Health
United States
Workplace: RemoteFull timeUSD 95,000 - 105,000 annuallyFunction: Marketing & GrowthExperience: 1-3 yearsSkills: ["Organization","Analytical thinking","Attention to detail","Communication","Proactive problem-solving"]

Support the AVP of Client Success for Health Plans by operationalizing a large, strategic health plan partnership across multiple lines of business and employer groups. Own the operational “source of truth” across Salesforce and internal tracking tools, manage recurring processes and reporting, coordinate renewals and employer lifecycle activities, and drive cross-functional follow-through to ensure deadlines and deliverables are met with high accuracy.

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Twin Health
Twin Health
2 days ago

Client Growth & Success, Operations Associate

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Support the AVP of Client Success for Health Plans by operationalizing a large, strategic health plan partnership across multiple lines of business and employer groups. Own the operational “source of truth” across Salesforce and internal tracking tools, manage recurring processes and reporting, coordinate renewals and employer lifecycle activities, and drive cross-functional follow-through to ensure deadlines and deliverables are met with high accuracy.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Marketing & Growth
Seniority: Entry level

Key Responsibilities

  • •Support operational management of a large, complex strategic health plan partnership spanning multiple lines of business and employer groups.
  • •Maintain accurate employer and program-level information, including renewal status, effective dates, key contacts, and other operational details.
  • •Coordinate recurring reporting processes across health plan lines of business with Analytics and Reporting teams, ensuring completeness and accuracy before distribution.
  • •Coordinate annual renewal and program selection processes, process records of renewals and program changes, and track cross-functional actions through completion.
  • •Serve as an operational point of coordination between Health Plan and Client Growth & Success teams and drive process improvement by streamlining recurring workflows.

Pay and Benefits

Salary: USD 95,000 - 105,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kPaid LeaveParental Leave

Key Requirements

  • •1–3 years of experience in client success operations, program coordination, project management, healthcare operations, account management, or a related role.
  • •Strong organizational and analytical skills for managing recurring processes, high detail, and multiple data sources simultaneously.
  • •Exceptional attention to detail with a demonstrated commitment to accuracy and follow-through.
  • •Clear, professional written and verbal communication skills.
  • •Proactive, resourceful approach to identifying gaps, anticipating needs, and driving work through completion; collaboration across teams without direct authority.
Experience:1-3 yearsHealthcareDigital healthHealth plansEmployee benefits
Skills:OrganizationAnalytical thinkingAttention to detailCommunicationProactive problem-solving
Languages:English
Tech Stack:SalesforceSFDCJIRAZendeskSpreadsheetsCRMDashboards

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Twin Health
Provides an AI-driven metabolic health platform that creates a personalized 'digital twin' to help prevent, manage, and reverse chronic metabolic conditions like diabetes through continuous data, coaching, and clinical care.
Industry: HealthTech
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: San Francisco, United States
Founded: 2015
WebsiteLinkedIn