RTX

1 week ago

Senior Manager-Customer Programs Hub

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Last checked: 20 hours agoStatus: Live

Job Summary

Lead a team within the Customer Programs Hub to manage end-to-end field events for Pratt & Whitney engines, including reliability analysis, Service Difficulty Reporting, and Accessories Programs. Own and govern the Field Event Management (FEM) portfolio, ensuring compliant, accurate data and effective alignment with Reliability and Product Performance teams. Drive enterprise quality transformation through RTX CORE practices, influence executive decision-making via OPRs/IPTs/PMTs, and mentor specialists to improve product performance in service.

Location: India

Workplace: Hybrid

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Sr. Manager level

Key Responsibilities

•Lead a team supporting end-to-end management of in-service field events for Pratt & Whitney engines.
•Lead specialists covering reliability, Service Difficulty Reporting, Accessories Programs, daily technical analysis, and support for AOGs and front-line teams.
•Own the Field Event Management (FEM) portfolio for severity events, ensuring compliance and data accuracy through execution of screen teams.
•Drive integration and alignment with downstream Reliability and Product Performance teams by ensuring high-quality, structured FEM data.
•Provide strategic leadership and partnership to influence quality, process excellence, and data governance priorities; represent the team in OPRs, IPTs, and PMTs.

Key Requirements

•Bachelor’s degree in Aeronautical/Aerospace Engineering, Mechanical Engineering, AME, or a related field.
•15+ years of relevant experience in customer service operations, preferably in aviation, aerospace, or engineering services.
•Proven experience leading enterprise-level quality or continuous improvement initiatives with measurable business impact.
•In-depth knowledge of aftermarket services, MRO operations, and engine health monitoring to enable cross-team collaboration.
•Experience managing large teams focused on value creation and productivity improvements.

Experience:AviationAerospaceEngineering servicesAftermarketMRO

Education:Bachelor's in Aeronautical / Aerospace Engineering, Mechanical Engineering, AME, or related field

Skills:MentoringStakeholder managementNegotiationAnalytical skillsProblem-solving

Languages:English

Company Brief

RTX

Designs, manufactures, and services aerospace and defense systems, including aircraft engines, avionics, aerostructures, missiles, and cybersecurity solutions for commercial, military, and government customers worldwide.

Industry: Aerospace Manufacturing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Arlington, United States

Founded: 2020

Website

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RTX