Kerzer International

5 days ago

Guest Experience Coordinator

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Create exceptional, personalized guest experiences at One&Only The Palm in Dubai. Serve as a primary point of contact from pre-arrival through departure, handling inquiries, requests, and concerns with empathy and professionalism. Coordinate with Front Office, Housekeeping, Food & Beverage, Concierge, and Butler Services to ensure a seamless guest journey. Monitor feedback, support service recovery and continuous improvement, maintain accurate guest profiles, and assist with VIP arrivals, special occasions, and guest activations.

Location: Dubai

Workplace: Onsite

Employment Type: Full time

Job Function: Executive & General Management

Seniority: Mid level

Key Responsibilities

•Act as a primary point of contact for guest inquiries, requests, and concerns throughout their stay.
•Ensure a seamless, personalized guest journey by coordinating closely with operational departments from pre-arrival through departure.
•Proactively engage with guests to anticipate needs, build rapport, and create memorable experiences.
•Support VIP arrivals, special occasions, guest preferences, and tailored experiences with strong attention to detail.
•Monitor guest feedback, assist with service improvements and recovery actions, and maintain accurate guest profiles and service records.

Key Requirements

•2–4 years of experience in a 5-star hotel, resort, or luxury hospitality environment, preferably in Guest Relations, Front Office, Concierge, or Guest Experience.
•Excellent English communication skills.
•Ability to handle guest requests and concerns professionally with strong attention to detail.
•Strong communication and interpersonal skills with a passion for exceptional guest service.
•Ability to coordinate and collaborate with operational teams to deliver high service standards and comply with policies.

Experience:2-4 yearsLuxury hospitality5-star hotelResortGuest relations

Skills:CommunicationInterpersonal skillsAttention to detailProfessionalismEmpathy

Languages:English

Company Brief

Kerzer International

Kerzner International develops and manages luxury resorts, hotels and branded leisure destinations worldwide, including Atlantis and One&Only properties, delivering integrated hospitality, entertainment and residential experiences at premier beachfront and destination locations.

Industry: Hotels & Resorts

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Dubai, United Arab Emirates

Founded: 1972

Website LinkedIn

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Kerzer International

5 days ago

Guest Experience Coordinator

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Location: Dubai

Workplace: Onsite

Employment Type: Full time

Job Function: Executive & General Management

Seniority: Mid level

Key Responsibilities

•Act as a primary point of contact for guest inquiries, requests, and concerns throughout their stay.
•Ensure a seamless, personalized guest journey by coordinating closely with operational departments from pre-arrival through departure.
•Proactively engage with guests to anticipate needs, build rapport, and create memorable experiences.
•Support VIP arrivals, special occasions, guest preferences, and tailored experiences with strong attention to detail.
•Monitor guest feedback, assist with service improvements and recovery actions, and maintain accurate guest profiles and service records.

Key Requirements

•2–4 years of experience in a 5-star hotel, resort, or luxury hospitality environment, preferably in Guest Relations, Front Office, Concierge, or Guest Experience.
•Excellent English communication skills.
•Ability to handle guest requests and concerns professionally with strong attention to detail.
•Strong communication and interpersonal skills with a passion for exceptional guest service.
•Ability to coordinate and collaborate with operational teams to deliver high service standards and comply with policies.

Experience:2-4 yearsLuxury hospitality5-star hotelResortGuest relations

Skills:CommunicationInterpersonal skillsAttention to detailProfessionalismEmpathy

Languages:English

Company Brief

Kerzer International

Industry: Hotels & Resorts

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Dubai, United Arab Emirates

Founded: 1972

Website LinkedIn