Customer Marketing &amp Product Marketing Knowledge Intern

Lucidya
Saudi Arabia
Workplace: RemoteFull timeFunction: Marketing & GrowthEducation: bachelorsSkills: ["Communication","Organization","Customer focus","Writing","Analysis"]

Support clear communication between Customer Experience, Product Management, Marketing, and customers by organizing product knowledge, customer feedback, and customer-facing communications. Help align CX and Product teams by structuring feedback, feature requests, and product questions. Draft and update customer communications using Intercom and messaging channels, and assist with product marketing materials like FAQs, release notes, and customer education content.

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FursaFursa
Lucidya
Lucidya
1 week ago

Customer Marketing &amp Product Marketing Knowledge Intern

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Support clear communication between Customer Experience, Product Management, Marketing, and customers by organizing product knowledge, customer feedback, and customer-facing communications. Help align CX and Product teams by structuring feedback, feature requests, and product questions. Draft and update customer communications using Intercom and messaging channels, and assist with product marketing materials like FAQs, release notes, and customer education content.
Location: Saudi Arabia
Workplace: Remote
Employment Type: Full time
Job Function: Marketing & Growth
Seniority: Intern level

Key Responsibilities

  • •Organize customer feedback, product questions, and feature requests to align CX and Product Management teams.
  • •Draft and update customer communications through Intercom, email, in-app messaging, and help-center content.
  • •Support creation of product marketing materials such as product updates, FAQs, release notes, and customer education content.
  • •Spot recurring customer questions and knowledge gaps and suggest ways to improve communication and adoption.
  • •Maintain shared knowledge resources and deliver concise internal summaries of customer insights.

Key Requirements

  • •Help align Customer Experience and Product Management by organizing customer feedback, product questions, and feature requests.
  • •Use Intercom, email, in-app messaging, and help-center content to draft and update customer communications.
  • •Support product marketing materials including product updates, FAQs, release notes, and customer education content.
  • •Identify recurring customer questions and knowledge gaps, and recommend improvements to communication and product adoption.
  • •Maintain shared knowledge resources and provide concise summaries of customer insights to internal teams.
Education:Bachelor's
Skills:CommunicationOrganizationCustomer focusWritingAnalysis
Tech Stack:IntercomEmailIn-app messagingHelp-center content

Company Brief

Lucidya
Provides an Arabic-first customer experience and social listening platform that helps brands monitor conversations, analyze sentiment, and manage customer interactions across digital channels using AI-driven insights.
Industry: SaaS
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Riyadh, Saudi Arabia
Founded: 2016
WebsiteLinkedIn