Customer Support Technical Training-MDP-Xi'an

Applied Materials
Xi'an
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Leadership","Mentoring","Problem-solving","Communication","Safety awareness"]

Deliver specialized, customized technical training both in-house and at customer sites, managing classroom/lab activities and ensuring course objectives and safety procedures are followed. Maintain product technical knowledge, support certification processes, and improve technical documentation efficiency. Provide troubleshooting and technical expertise to support system repairs, while supporting customer relationships through additional training offerings. Also mentor instructors and coordinate multiple projects, including engineering collaboration for documentation and new product readiness.

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Applied Materials
Applied Materials
2 days ago

Customer Support Technical Training-MDP-Xi'an

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Source: Company careers pageValidated by: Fursa AI
Last checked: 30 minutes agoStatus: Live

Job Summary

Deliver specialized, customized technical training both in-house and at customer sites, managing classroom/lab activities and ensuring course objectives and safety procedures are followed. Maintain product technical knowledge, support certification processes, and improve technical documentation efficiency. Provide troubleshooting and technical expertise to support system repairs, while supporting customer relationships through additional training offerings. Also mentor instructors and coordinate multiple projects, including engineering collaboration for documentation and new product readiness.
Location: Xi'an
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Present specialized technical training in-house and at customer sites, including classroom/lab management and safety practices per procedure.
  • •Maintain product technical knowledge, disseminate new information, and support course design approval and instructor training via ISD.
  • •Improve technical documentation efficiencies by creating/augmenting documentation and evaluating instructor performance.
  • •Provide troubleshooting and technical expertise for system repairs, ensuring training systems function to support course objectives and safety retrofits.
  • •Coach instructors, direct project team members, support customer relationships, and coordinate activities including engineering/ECO review and documentation generation support.
Travel: Low travel

Pay and Benefits

Perks:Travel AllowanceEmployee Assistance

Key Requirements

  • •Present technical training in house and at customer sites, managing classroom/lab activities to fulfill course objectives.
  • •Maintain sufficient product technical knowledge to prepare and present defined product courses and support certification requirements.
  • •Use technical publications and system business units to improve technical documentation and course development processes.
  • •Provide technical expertise and troubleshooting to support system repairs and ensure safety retrofits are installed on training systems.
  • •Coach and lead other instructors, mentor less-senior instructors, and resolve customer satisfaction issues.
Skills:LeadershipMentoringProblem-solvingCommunicationSafety awareness
Tech Stack:Instructional System Design (ISD)Technical PublicationsSystem Business UnitsECOGPS

Company Brief

Applied Materials
Provides semiconductor manufacturing equipment, services, and software used to build advanced chips and display technologies. Its tools support materials engineering, deposition, etching, inspection, and process control for major electronics manufacturers worldwide.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Santa Clara, United States
Founded: 1967
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