Digital Business Transformation & Capabilities Leader

American Express
Mexico City
Workplace: HybridFull timeFunction: Administration & Executive AssistanceSkills: ["Analytical thinking","Problem-solving","Strategic thinking","Stakeholder influence","Communication","Executive presentation"]

Own and execute the digital transformation roadmap for customer acquisition and onboarding, modernizing the onboarding experience and eliminating operational inefficiencies. Build business cases, align stakeholders, and drive implementation and adoption of digital capabilities supporting eKYC, customer verification, and automation. Partner with global product, technology, and operations teams to deploy scalable platforms and integrate global tools into local processes, leading cross-functional governance across risk, compliance, and customer experience.

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FursaFursa
American Express
American Express
4 days ago

Digital Business Transformation & Capabilities Leader

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Last checked: 1 hour agoStatus: Live

Job Summary

Own and execute the digital transformation roadmap for customer acquisition and onboarding, modernizing the onboarding experience and eliminating operational inefficiencies. Build business cases, align stakeholders, and drive implementation and adoption of digital capabilities supporting eKYC, customer verification, and automation. Partner with global product, technology, and operations teams to deploy scalable platforms and integrate global tools into local processes, leading cross-functional governance across risk, compliance, and customer experience.
Location: Mexico City
Workplace: Hybrid
Employment Type: Full time
Job Function: Administration & Executive Assistance

Key Responsibilities

  • •Define and execute the digital transformation roadmap for acquisition and onboarding processes.
  • •Lead strategic initiatives to modernize and optimize the customer onboarding experience.
  • •Translate business needs into scalable digital solutions aligned with organizational priorities.
  • •Develop business cases and secure stakeholder alignment for transformational initiatives.
  • •Drive implementation and adoption of digital capabilities and capabilities integration across global platforms and local processes.

Pay and Benefits

Perks:Health InsuranceDentalVisionLife InsuranceDisabilityPaid ParentalRetirementCounseling SupportWellness StipendHybrid Work

Key Requirements

  • •Significant experience leading business transformation, digital transformation, process improvement, or strategic initiatives.
  • •Experience managing cross-functional projects with multiple stakeholders across business functions.
  • •Strong understanding of customer onboarding, acquisition processes, digital experiences, or operational transformation.
  • •Demonstrated ability to influence stakeholders at multiple organizational levels.
  • •Advanced English level.
Experience:Financial servicesFintechDigital bankingRegulated industries
Skills:Analytical thinkingProblem-solvingStrategic thinkingStakeholder influenceCommunicationExecutive presentation
Languages:English
Tech Stack:EKYCCustomer verificationAutomationIdentity verificationRisk managementAgileDigital toolsEnterprise-scale platforms

Company Brief

American Express
Provides global payment, credit, and travel-related financial services for consumers and businesses. Best known for its charge and credit cards, merchant payment network, and premium customer rewards and servicing.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York City, United States
Founded: 1850
WebsiteLinkedIn