Customer Success Manager, Fed/SLED

Own a Fed/SLED customer portfolio by ensuring satisfaction, retention, and measurable growth. Serve as a trusted advisor to align on success criteria, deliver Business Reviews, prove ROI, and drive adoption of Abnormal’s platform features. Build executive-level relationships, create and execute success plans, identify upsell and cross-sell opportunities, monitor customer health, and coordinate risk remediation with internal Sales, Product, Engineering, and Support teams.