Customer Success Manager, Fed/SLED

Abnormal AI
United States
Workplace: RemoteFull timeUSD 119,040 - 140,000Function: Customer Success & Account ManagementExperience: 5+ yearsEducation: bachelorsSkills: ["Relationship building","Strategic planning","Problem-solving","Negotiation","Communication"]

Own a Fed/SLED customer portfolio by ensuring satisfaction, retention, and measurable growth. Serve as a trusted advisor to align on success criteria, deliver Business Reviews, prove ROI, and drive adoption of Abnormal’s platform features. Build executive-level relationships, create and execute success plans, identify upsell and cross-sell opportunities, monitor customer health, and coordinate risk remediation with internal Sales, Product, Engineering, and Support teams.

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FursaFursa
Abnormal AI
Abnormal AI
1 month ago

Customer Success Manager, Fed/SLED

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Own a Fed/SLED customer portfolio by ensuring satisfaction, retention, and measurable growth. Serve as a trusted advisor to align on success criteria, deliver Business Reviews, prove ROI, and drive adoption of Abnormal’s platform features. Build executive-level relationships, create and execute success plans, identify upsell and cross-sell opportunities, monitor customer health, and coordinate risk remediation with internal Sales, Product, Engineering, and Support teams.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Own a portfolio of accounts, ensuring ongoing satisfaction, retention, and growth.
  • •Deliver Business Reviews, prove ROI, and drive adoption of platform features to maximize value realization.
  • •Develop and execute customer success plans aligned to customer goals and the product roadmap.
  • •Identify upsell and cross-sell opportunities based on customer needs and platform adoption.
  • •Monitor customer health, anticipate risks, coordinate remediation before issues escalate, and partner with Sales, Product, Engineering, and Support.

Pay and Benefits

Salary: USD 119,040 - 140,000
Equity and Bonus:Equity

Key Requirements

  • •5+ years of Customer Success experience, ideally in enterprise SaaS.
  • •Proven track record managing executive relationships (e.g., CIO, CISO).
  • •Demonstrated success driving customer adoption, retention, and growth within a defined portfolio.
  • •Strong account management, strategic planning, problem-solving, and negotiation skills.
  • •Bachelor’s degree in Computer Science, Engineering, or equivalent work experience.
Experience:5+ yearsEnterprise SaaS
Education:Bachelor's
Skills:Relationship buildingStrategic planningProblem-solvingNegotiationCommunication
Languages:En
Tech Stack:SFDCJIRA

Company Brief

Abnormal AI
Provides AI-powered email security and human behavior analysis to detect phishing, business email compromise, and account takeover attacks. The platform helps organizations protect employees and communications across cloud email and collaboration tools.
Industry: Cybersecurity
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: San Francisco, United States
Founded: 2018
WebsiteLinkedIn