Customer Delivery Manager with Italian and/or French

HP
Barcelona, Sofia
Full timeFunction: Program & Project Management (PMO)Experience: 7-10 yearsEducation: bachelorsSkills: ["Effective Communication","Results Orientation","Learning Agility","Digital Fluency","Customer Centricity"]

Own service delivery strategy for high-risk, customer-facing engagements, ensuring SLA delivery, escalation/change management, and policy compliance. Manage cost/expense targets and develop expense controls, lead cross-functional teams, oversee corrective actions, and drive vendor negotiation and delivery capability/solution cost during presales and change orders. Identify revenue opportunities, support account and strategic plans, and lead optimization and knowledge/customer engagement improvements.

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HP
HP
3 days ago

Customer Delivery Manager with Italian and/or French

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Last checked: 5 hours agoStatus: Live

Job Summary

Own service delivery strategy for high-risk, customer-facing engagements, ensuring SLA delivery, escalation/change management, and policy compliance. Manage cost/expense targets and develop expense controls, lead cross-functional teams, oversee corrective actions, and drive vendor negotiation and delivery capability/solution cost during presales and change orders. Identify revenue opportunities, support account and strategic plans, and lead optimization and knowledge/customer engagement improvements.
Location: Barcelona, Sofia
Employment Type: Full time
Job Function: Program & Project Management (PMO)
Seniority: Manager level

Key Responsibilities

  • •Formulate strategies across performance metrics, escalation, change management, and customer communication.
  • •Own expense/cost targets for service delivery requirements and develop/monitor expense controls.
  • •Manage high-risk projects, lead cross-functional teams, and implement corrective actions.
  • •Oversee timely SLA delivery, manage vendor negotiations, and contribute to account and strategic plans.
  • •Drive cross-organization optimization and knowledge management, including presales and change order negotiations representing delivery capability and cost solutions.

Key Requirements

  • •Bachelor’s or Master’s Degree in Computer Science, Information Technology, Business Administration, or related field (or commensurate work experience).
  • •7–10 years of work experience, preferably in ITIL/ITSM, business, customer support, or a related field.
  • •Fluent English and French and/or Italian is required.
  • •Experience using ITSM/ITIL concepts to manage service delivery and escalate issues.
  • •Strong ability to communicate effectively and stay results-oriented in complex, cross-functional work.
Experience:7-10 yearsITIL/ITSMCustomer support
Education:Bachelor's in Computer Science, Information Technology, Business Administration, or related discipline
Skills:Effective CommunicationResults OrientationLearning AgilityDigital FluencyCustomer Centricity
Languages:EnglishFrenchItalian

Company Brief

HP
Designs and manufactures personal computers, printers, and related supplies, as well as provides software, services, and solutions for consumers and enterprises worldwide.
Industry: Hardware Devices
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Palo Alto, United States
Founded: 1939
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