IT Support Engineer

Xsolla
Russia
Workplace: OnsiteFull timeFunction: IT Support & HelpdeskExperience: 3-4 yearsEducation: bachelorsSkills: ["Customer-service mindset","Interpersonal skills","Problem-solving","Independent ownership","Proactive and organized"]

Own end-to-end IT onboarding/offboarding, including account setup, access provisioning, and equipment handoff. Serve as the primary on-site IT contact, delivering on-site and remote support. Administer Google Workspace, Atlassian, Okta, LDAP, VPN, SIP, and manage office network, AV, and conference-room systems. Oversee IT equipment lifecycle with accurate asset inventory, vendor coordination, documentation, and runbooks.

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FursaFursa
Xsolla
Xsolla
4 days ago

IT Support Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Own end-to-end IT onboarding/offboarding, including account setup, access provisioning, and equipment handoff. Serve as the primary on-site IT contact, delivering on-site and remote support. Administer Google Workspace, Atlassian, Okta, LDAP, VPN, SIP, and manage office network, AV, and conference-room systems. Oversee IT equipment lifecycle with accurate asset inventory, vendor coordination, documentation, and runbooks.
Location: Russia
Workplace: Onsite
Employment Type: Full time
Job Function: IT Support & Helpdesk
Seniority: Mid level

Key Responsibilities

  • •Handle end-to-end IT onboarding and offboarding (account setup, access provisioning/deprovisioning, equipment handoff).
  • •Administer internal and external services including Google Workspace, Atlassian, Okta, LDAP, VPN, and SIP, plus office network and AV/conference-room systems.
  • •Act as the primary on-site point of contact for office support with a mix of on-site and remote assistance.
  • •Manage IT equipment lifecycle from procurement and deployment to maintenance and decommissioning while keeping accurate asset inventory.
  • •Create and maintain IT documentation and runbooks for owned systems and processes; support internal events and desk moves/reconfigurations.

Key Requirements

  • •At least 3 to 4 years of hands-on IT experience troubleshooting, installing, and maintaining hardware and software.
  • •Professional working proficiency in English with the ability to explain technical concepts to non-technical colleagues.
  • •Hands-on experience administering core business and identity systems such as Google Workspace, Atlassian, Okta, LDAP, and VPN.
  • •Experience with office networking, AV and conference-room systems, and CCTV and physical security systems, including backup and recovery.
  • •Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field.
Experience:3-4 yearsIT supportMulti-officeGlobal organization
Education:Bachelor's in Computer Science, Information Technology, or a related field
Skills:Customer-service mindsetInterpersonal skillsProblem-solvingIndependent ownershipProactive and organized
Languages:English
Tech Stack:Google WorkspaceAtlassianOktaLDAPVPNSIPOffice networkAVConference-room systemsCCTVPhysical security systemsBackup and recovery

Company Brief

Xsolla
Provides payment, billing, distribution and commerce solutions for video game developers and publishers, enabling in-game purchases, store infrastructure, fraud protection, and global payment processing to monetize games across platforms and regions.
Industry: Payments
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: Sherman Oaks, Los Angeles, United States
Founded: 2005
WebsiteLinkedIn