Senior Cloud Support ​​Engineer

Crusoe
Dublin
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 5+ yearsEducation: bachelorsSkills: ["Communication","Customer service","Problem-solving","Collaboration"]

Senior Cloud Support Engineer at Crusoe Cloud, providing expert technical support for GPU compute, collaborating with SRE and networking teams, owning on-call responsibilities, and contributing to knowledge base and SOPs to accelerate customer adoption of sustainable cloud infrastructure.

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FursaFursa
Crusoe
Crusoe
8 months ago

Senior Cloud Support ​​Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Senior Cloud Support Engineer at Crusoe Cloud, providing expert technical support for GPU compute, collaborating with SRE and networking teams, owning on-call responsibilities, and contributing to knowledge base and SOPs to accelerate customer adoption of sustainable cloud infrastructure.
Location: Dublin
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Customer Support: Provide exceptional technical support to customers via Zendesk, meeting SLAs and maintaining high CSAT (95%+).
  • •On-Call Rotation: Participate in a 24/7 on-call rotation to ensure timely resolution of critical issues.
  • •Troubleshooting: Diagnose and resolve issues related to VMs, hardware failures, and scaling tests using CLI and internal tools.
  • •Alert Triage and Maintenance: Manage alert triage, prepare for maintenance windows, and conduct node delivery testing.
  • •Collaboration: Work closely with SRE, Networking, and Storage teams from initial triage to root cause analysis (RCA) delivery.

Pay and Benefits

Perks:PensionHealth InsuranceDentalLife InsuranceIncome Protection

Key Requirements

  • •Bachelor's degree in IT, Computer Science, Engineering, or related field, or 4+ years of equivalent technical experience.
  • •Linux command-line interface (CLI) proficiency in Linux environments.
  • •Git proficiency for code management and collaboration.
  • •5+ years in a customer support role, ideally within cloud, storage, or networking environments.
  • •Experience with container orchestration (Kubernetes), workload management (Slurm, Terraform), and monitoring tools (Grafana).
Experience:5+ yearsCloud computingGPU computeHPCAI/ML
Education:Bachelor's
Skills:CommunicationCustomer serviceProblem-solvingCollaboration
Certifications:CKACKADCKSKCNAAWS Machine Learning - SpecialtyNVIDIA AI Infrastructure and Operations
Tech Stack:KubernetesSlurmTerraformGrafanaGitLinuxAWSAzureGCPInfinibandRDMARoCESDN

Company Brief

Crusoe
Builds vertically integrated, energy-first AI infrastructure and purpose-built AI data centers (Crusoe Cloud), leveraging clean/stranded energy to power large-scale GPU compute for AI training and inference.
Industry: Data Centers
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Decacorn (USD 10B+)
Funding: Series E+
Headquarters: Denver, United States
Founded: 2018
Glassdoor
Glassdoor: 3.7
WebsiteLinkedInGlassdoor