Debt Collections Advisor - USA

Murphy AI
New York
Workplace: RemoteContractFunction: Consulting & AdvisoryExperience: 5+ yearsSkills: ["Judgment","Compliance awareness","Negotiation","Communication"]

Help validate and improve AI-driven debt collection conversations used by banks, lenders, and collection agencies across the US. You’ll pressure-test voice agent call flows, scripts, negotiation logic, escalation paths, and cure-rate assumptions, while advising on US consumer-protection compliance and channel/contact norms. Join periodic knowledge-transfer sessions with product and engineering teams and share anonymized, real-world collections playbooks.

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Murphy AI
Murphy AI
4 days ago

Debt Collections Advisor - USA

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Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live

Job Summary

Help validate and improve AI-driven debt collection conversations used by banks, lenders, and collection agencies across the US. You’ll pressure-test voice agent call flows, scripts, negotiation logic, escalation paths, and cure-rate assumptions, while advising on US consumer-protection compliance and channel/contact norms. Join periodic knowledge-transfer sessions with product and engineering teams and share anonymized, real-world collections playbooks.
Location: New York
Workplace: Remote
Employment Type: Contract
Job Function: Consulting & Advisory
Seniority: Mid level

Key Responsibilities

  • •Review call flows, scripts, and negotiation logic for alignment with real collections desk practices.
  • •Validate cadence, cure-rate assumptions, settlement/negotiation ranges, and escalation paths against real-world practice.
  • •Stress-test edge cases including disputes, renegotiation, hardship, repeat promises-to-pay, and regulatory triggers.
  • •Flag potential compliance risks under American consumer-protection rules and advise on acceptable tone, channel mix, and contact-frequency norms.
  • •Participate in working sessions with product and engineering teams and share anonymized real collections examples, scripts, and playbooks.

Key Requirements

  • •5+ years of experience in debt collections.
  • •Current or recent (≤2 years) experience at a named bank, DCA, servicer, or BPO.
  • •Experience owning collections processes such as placement strategy and portfolio oversight, or running floor operations like cadence, scripts, cure rates, and incentives.
  • •English Native speaker.
  • •Manager/Team Lead/Head/Director/VP title experience (front-line advisor/officer roles qualify only if you moved into managing a team).
Experience:5+ yearsFintechDebt collection
Skills:JudgmentCompliance awarenessNegotiationCommunication
Languages:English

Company Brief

Murphy AI
Murphy AI builds an AI-powered debt collection platform for banks, fintechs, and utilities. Its autonomous agents handle omnichannel collections across multiple languages, with compliance, auditability, and human escalation built into the workflow.
Industry: Enterprise Software
Company Size: Small (11 to 50 employees)
Growth: Early Stage Startup
Valuation: USD 50M to 100M
Funding: Seed
Headquarters: Barcelona, Spain
Founded: 2024
WebsiteLinkedIn