Exceptions Specialist

Serve as a liaison between the warehouse and customer service by managing operational “exceptions” tied to orders and returns. Investigate SLA issues, aging RTC, and packsize/autobagger problems, review un-batchable reports, and manage ZenDesk tickets. Support customer inquiries and assist pickers when order issues arise, while keeping leadership and customer care updated. Requires strong communication, critical thinking, accuracy, and the ability to work overtime and lift up to 50 lbs.