Operations Coordinator (Canberra, ACT, AU, 2600)

Serco
Canberra, New South Wales, Victoria
Workplace: OnsiteFull timeFunction: Business OperationsSkills: ["Attention to detail","Data management","Administration","Coordination","Organizational skills","Communication","Interpersonal skills","Managing competing priorities","Call handling","Stakeholder management"]

Coordinate workforce and roster operations for the ADF Health Services Contract (AHSC) team across the SNSW Region. Take incoming calls, manage unplanned leave, source shift backfill, and update workforce and roster information accurately and promptly. Partner with staff and stakeholders to identify coverage options, respond to queries, and escalate issues to maintain continuity of service in a 24/7 operational environment with early morning and evening shifts.

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FursaFursa
Serco
Serco
5 days ago

Operations Coordinator (Canberra, ACT, AU, 2600)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Coordinate workforce and roster operations for the ADF Health Services Contract (AHSC) team across the SNSW Region. Take incoming calls, manage unplanned leave, source shift backfill, and update workforce and roster information accurately and promptly. Partner with staff and stakeholders to identify coverage options, respond to queries, and escalate issues to maintain continuity of service in a 24/7 operational environment with early morning and evening shifts.
Location: Canberra, New South Wales, Victoria
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Mid level

Key Responsibilities

  • •Manage incoming calls relating to workforce and roster requirements.
  • •Manage unplanned leave absences and source shift backfill.
  • •Coordinate with staff and stakeholders to identify suitable backfill options.
  • •Update workforce and roster information accurately and in a timely manner.
  • •Respond to queries and escalate issues where required.

Key Requirements

  • •Australian Citizenship due to clearance requirements.
  • •Strong attention to detail and exceptional data management skills.
  • •Excellent organisational skills with the ability to manage competing priorities.
  • •Strong administrative capability with a confident, professional manner.
  • •Previous administrative or coordination experience, ideally in a 24/7 operational environment; experience in clinical and/or defence environments is highly regarded.
Experience:DefenceClinical24/7 operationsWorkforce services
Skills:Attention to detailData managementAdministrationCoordinationOrganizational skillsCommunicationInterpersonal skillsManaging competing prioritiesCall handlingStakeholder management

Eligibility

Nationality:Australian National

Company Brief

Serco
Provides public services across defence, transport, health, justice, immigration and citizen services, delivering operations, consultancy and managed services to governments and commercial clients worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Hook, United Kingdom
Founded: 1929
WebsiteLinkedIn