Dealer Success Manager

Discover Financial
San Jose, California
Workplace: OnsiteFull timeUSD 109,900 - 125,400 annuallyFunction: Administration & Executive AssistanceEducation: high_schoolSkills: ["Customer-centric","Communication","Influence","Process improvement","Analytical skills"]

Own the customer adoption and retention lifecycle for the Navigator Platform by partnering closely with Area Sales Managers and POD teams. Deliver sales enablement, specialized process and platform expertise, and ROI-focused conversations that help auto dealers maximize value. Lead process improvements, troubleshoot Navigator Platform issues, and drive dealer stakeholder buy-in through frequent in-market visits, training enablement, and strategic execution across the Capital One Sales Process.

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Discover Financial
Discover Financial
1 day ago

Dealer Success Manager

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Last checked: 2 hours agoStatus: Live

Job Summary

Own the customer adoption and retention lifecycle for the Navigator Platform by partnering closely with Area Sales Managers and POD teams. Deliver sales enablement, specialized process and platform expertise, and ROI-focused conversations that help auto dealers maximize value. Lead process improvements, troubleshoot Navigator Platform issues, and drive dealer stakeholder buy-in through frequent in-market visits, training enablement, and strategic execution across the Capital One Sales Process.
Location: San Jose, California
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Mid level

Key Responsibilities

  • •Collaborate with Area Sales Manager and POD team members to develop and execute market strategies and sales goals
  • •Drive superior success for Navigator Platform by owning customer adoption and retention lifecycle
  • •Provide subject matter expertise on sales processes and Navigator Platform for the Sales organization
  • •Lead process improvements aligned with superior customer outcomes and the Capital One Sales Process
  • •Travel to dealerships for in-market visits to execute customer enablement and troubleshoot Navigator Platform issues
Travel: High travel

Pay and Benefits

Salary: USD 109,900 - 125,400 annually

Key Requirements

  • •High school diploma, GED or equivalent certification
  • •At least 1 year of experience in process management
  • •At least 1 year of experience in relationship management
  • •2+ years of experience in process management
  • •2+ years of experience in relationship management
Education:High School
Skills:Customer-centricCommunicationInfluenceProcess improvementAnalytical skills
Tech Stack:Navigator PlatformROI

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Discover Financial
Provides consumer banking products, credit cards, personal loans, and payment services through the Discover brand. It operates a major U.S. financial network and serves individuals and merchants with lending and digital payment solutions.
Industry: Retail Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10M to 25M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Riverwoods, United States
Founded: 1985
WebsiteLinkedIn