Lalamove

3 months ago

Senior Driver Operations Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Senior leader responsible for growing and retaining driver supply for the Philippines, driving onboarding, community engagement, and SOPs while leading a team of driver operations professionals to optimize network efficiency and service quality across Manila.

Location: Manila

Workplace: Onsite

Employment Type: Full time

Job Function: Business Operations

Seniority: Manager level

Key Responsibilities

•Driver acquisition and onboarding: Maintain an over-supplying effort by keeping a healthy and efficient process for driver acquisition and onboarding.
•Community & Retention Management: Lead communications, training, online community, engagement activities and initiatives to build trust and loyalty with driver partners across the Philippines.
•Driver operations standards: Identify, build and enforce standard operating procedures and policies to support the activity and prevent issues.
•Performance: Track the efficiency of the team and service quality, deploying corrective/improvement actions.
•Team management: Hire, onboard and train a team of driver operations managers and associates to execute local operations and improve service quality.

Key Requirements

•Degree holder with at least 8 years of operational/leadership experience, preferably in a logistics/e-commerce fulfillment environment
•Team management experience with at least 3 direct reports, plus experience leading multiple functions/verticals or cross-functional projects
•Knowledge and understanding of mobile and web technologies
•Positive, open-minded, result-oriented with strong business acumen
•Good command of both written and spoken English; willingness to work in the Paranaque Integrated Terminal Exchange (PITX)

Experience:8+ yearsLogisticsE-commercePhilippines

Education:Bachelor's

Skills:CommunicationLeadershipProblem-solvingTeam managementData-driven

Languages:English

Tech Stack:MobileWebTechnology

Company Brief

Lalamove

On-demand logistics platform providing same-day delivery, courier, and freight services for individuals and businesses across urban centers, connecting drivers with customers via a mobile and web app.

Industry: Last Mile Delivery

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series E+

Headquarters: Hong Kong, Hong Kong

Founded: 2013

Website LinkedIn

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Lalamove

3 months ago

Senior Driver Operations Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: Manila

Workplace: Onsite

Employment Type: Full time

Job Function: Business Operations

Seniority: Manager level

Key Responsibilities

•Driver acquisition and onboarding: Maintain an over-supplying effort by keeping a healthy and efficient process for driver acquisition and onboarding.
•Community & Retention Management: Lead communications, training, online community, engagement activities and initiatives to build trust and loyalty with driver partners across the Philippines.
•Driver operations standards: Identify, build and enforce standard operating procedures and policies to support the activity and prevent issues.
•Performance: Track the efficiency of the team and service quality, deploying corrective/improvement actions.
•Team management: Hire, onboard and train a team of driver operations managers and associates to execute local operations and improve service quality.

Key Requirements

•Degree holder with at least 8 years of operational/leadership experience, preferably in a logistics/e-commerce fulfillment environment
•Team management experience with at least 3 direct reports, plus experience leading multiple functions/verticals or cross-functional projects
•Knowledge and understanding of mobile and web technologies
•Positive, open-minded, result-oriented with strong business acumen
•Good command of both written and spoken English; willingness to work in the Paranaque Integrated Terminal Exchange (PITX)

Experience:8+ yearsLogisticsE-commercePhilippines

Education:Bachelor's

Skills:CommunicationLeadershipProblem-solvingTeam managementData-driven

Languages:English

Tech Stack:MobileWebTechnology

Company Brief

Lalamove

Industry: Last Mile Delivery

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series E+

Headquarters: Hong Kong, Hong Kong

Founded: 2013

Website LinkedIn