Customer Experience Banker - Brice Livingston, Columbus OH

Huntington Bancshares
Columbus
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 1+ yearsEducation: high_schoolSkills: ["Customer service","Sales acumen","Relationship management","Communication","Presentation"]

Serve as a Non NMLS Financial Concierge for walk-in customers, providing welcoming, customer-first service while helping retain and grow consumer and business relationships. Identify customer financial goals, recommend deposit and other banking products, and accurately process transactions while balancing daily. Use a disciplined sales process including follow-up, outbound calling, and referrals, and partner with other bank areas to deepen relationships—while following operational, security, risk, and regulatory policies.

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Huntington Bancshares
Huntington Bancshares
3 days ago

Customer Experience Banker - Brice Livingston, Columbus OH

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Last checked: 19 hours agoStatus: Live

Job Summary

Serve as a Non NMLS Financial Concierge for walk-in customers, providing welcoming, customer-first service while helping retain and grow consumer and business relationships. Identify customer financial goals, recommend deposit and other banking products, and accurately process transactions while balancing daily. Use a disciplined sales process including follow-up, outbound calling, and referrals, and partner with other bank areas to deepen relationships—while following operational, security, risk, and regulatory policies.
Location: Columbus
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Provide excellent customer service and effectively resolve customer issues.
  • •Understand and educate customers on consumer deposit products.
  • •Proactively grow customer relationships through a disciplined sales process, follow-up, outbound calling, and referrals.
  • •Educate and refer customers to other bank areas to deepen relationships and build partnerships.
  • •Adhere to operational, security, risk and regulatory policies and procedures, and perform other assigned duties.

Key Requirements

  • •High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role, or a Bachelor’s Degree.
  • •Proficiency in understanding and educating customers on consumer deposit products.
  • •Ability to proactively identify opportunities to grow customer relationships through a disciplined sales process, new customer follow-up, outbound calling, and sourcing referrals.
  • •Willingness to educate and refer customers to other areas of the bank to deepen relationships and build partnerships.
  • •Adherence to operational, security, risk and regulatory policies and procedures.
Experience:1+ years
Education:High School
Skills:Customer serviceSales acumenRelationship managementCommunicationPresentation
Tech Stack:Mobile servicesOnline banking services

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Huntington Bancshares
Regional bank holding company providing commercial and consumer banking, payments, wealth management, and lending services across the Midwestern and select other U.S. markets. It serves individuals, small businesses, and corporate clients through branches and digital channels.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Columbus, United States
Founded: 1866
WebsiteLinkedIn