Night Guest Service Agent

Minor International
Adelaide
Workplace: OnsitePart timeAUD 27.97 - 41.96 hourlyFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Customer service","Problem-solving","Professionalism","Responsiveness"]

Deliver warm, professional night-time guest service at iStay Precinct Adelaide, from smooth check-ins and check-outs to handling guest inquiries across in-person, phone, and email. Process reservations, updates, and special requests accurately using property management systems. Serve as the primary guest contact during their stay, resolving issues and providing personalized recommendations to enhance the guest experience.

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FursaFursa
Minor International
Minor International
14 hours ago

Night Guest Service Agent

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Deliver warm, professional night-time guest service at iStay Precinct Adelaide, from smooth check-ins and check-outs to handling guest inquiries across in-person, phone, and email. Process reservations, updates, and special requests accurately using property management systems. Serve as the primary guest contact during their stay, resolving issues and providing personalized recommendations to enhance the guest experience.
Location: Adelaide
Workplace: Onsite
Employment Type: Part time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Provide a warm, friendly reception and support smooth, efficient check-in for guests.
  • •Maintain clear communication with guests, colleagues, and stakeholders across in-person, phone, and email.
  • •Accurately process guest reservations, updates, and special requests using property management systems.
  • •Act as the primary guest point of contact during the stay, providing prompt assistance and personalized recommendations.
  • •Resolve guest issues and inquiries to enhance the overall guest experience.

Pay and Benefits

Salary: AUD 27.97 - 41.96 hourly
Perks:Learning BudgetHealth InsuranceWellness Stipend

Key Requirements

  • •Demonstrated background delivering high-quality service in a hotel, hospitality, or customer-facing environment.
  • •Strong ability to communicate clearly and effectively across in-person, phone, and email channels.
  • •Consistently provide exceptional service with a proactive, positive approach to resolving guest needs.
  • •Passion for creating positive guest experiences, including efficient issue resolution and attentive service.
  • •Availability for a dynamic schedule including weekends, public holidays, and varying shifts.
Experience:HospitalityHotelCustomer service
Skills:CommunicationCustomer serviceProblem-solvingProfessionalismResponsiveness
Languages:English
Tech Stack:Property management systems

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Minor International
A Thailand-based global hospitality and lifestyle group operating hotels, restaurants, and retail brands. Minor International develops and manages hotel and resort properties, food services, and lifestyle retail across Asia, the Middle East, Europe, and the Americas.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Bangkok, Thailand
Founded: 1978
WebsiteLinkedIn