NTT

1 month ago

Helpdesk Senior Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 15 hours agoStatus: Live

Job Summary

Provide IT Service Desk support to end-users across devices, applications, and processes. Triage, record, update, and escalate incidents while supporting end-user onboarding activities. Collaborate with internal IT teams on testing, integration, and maintenance, and help discover and implement new IT business tools. Continuously improve processes and technologies, working independently within a global team and supporting 24/7 rotational shifts on-site.

Location: Noida

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Provide IT Service Desk support, guidance, and training to end-users for IT devices, applications, or processes.
•Record, update, and escalate support issues to the next level promptly.
•Support IT onboarding activities for end-users.
•Collaborate with internal IT teams on system testing, integration, and maintenance.
•Identify and implement process and technology improvements; learn and grow in other IT business areas.

Key Requirements

•Excellent English written and verbal communication skills.
•Exceptional customer service skills.
•Strong troubleshooting skills, including bug-finding and resolution.
•Comfortable working with various stakeholders and communicating effectively.
•Knowledge of IT hardware and software troubleshooting (Windows 10, macOS, iOS, Android, Google Suite, and Microsoft environment).

Skills:CommunicationCustomer serviceTeamworkTroubleshootingIndependent work

Languages:English

Tech Stack:Windows 10MacOSIOSAndroidGoogle SuiteMicrosoft environment

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

NTT