Technical Support Engineer

AspenTech
Reading
Workplace: OnsiteFull-timeFunction: Customer Support (Service Desk)Skills: []

Provide hands-on technical support to customers, diagnosing and resolving hardware, software, and integration issues. Collaborate with product and engineering teams to troubleshoot, reproduce defects, and implement timely fixes. Deliver excellent customer service, document issues clearly, and participate in ongoing product improvement through feedback from field experiences.

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FursaFursa
AspenTech
AspenTech
7 months ago

Technical Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 10 days agoStatus: Live

Job Summary

Provide hands-on technical support to customers, diagnosing and resolving hardware, software, and integration issues. Collaborate with product and engineering teams to troubleshoot, reproduce defects, and implement timely fixes. Deliver excellent customer service, document issues clearly, and participate in ongoing product improvement through feedback from field experiences.
Location: Reading
Workplace: Onsite
Job Function: Customer Support (Service Desk)

Company Brief

AspenTech
Provides software and AI-driven solutions for process industries to optimize asset performance, engineering, and operations. Helps energy, chemicals, and manufacturing companies improve efficiency, reliability, and sustainability.
Industry: Industrial Automation
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Bedford, United States
Founded: 1981
WebsiteLinkedIn