Onboarding Operations Manager, People Solutions (Fixed Term)

Visa
Warsaw
Workplace: OnsiteFull timeFunction: Business OperationsSkills: ["Stakeholder management","Communication","Organizational skills","Problem-solving","Attention to detail"]

Lead a geographically dispersed team of onboarding professionals supporting critical onboarding and employee transaction processes across multiple regions. Ensure operational excellence through workload/capacity management, escalations handling, quality oversight, and governance/compliance controls. Partner with Talent Acquisition, HR, Payroll, Technology, and Global Onboarding to deliver a seamless experience for candidates and employees, leveraging Workday and ServiceNow to improve processes and service delivery metrics.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Visa
Visa
1 day ago

Onboarding Operations Manager, People Solutions (Fixed Term)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 42 minutes agoStatus: Live

Job Summary

Lead a geographically dispersed team of onboarding professionals supporting critical onboarding and employee transaction processes across multiple regions. Ensure operational excellence through workload/capacity management, escalations handling, quality oversight, and governance/compliance controls. Partner with Talent Acquisition, HR, Payroll, Technology, and Global Onboarding to deliver a seamless experience for candidates and employees, leveraging Workday and ServiceNow to improve processes and service delivery metrics.
Location: Warsaw
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Lead, coach, develop, and support a geographically dispersed team of onboarding specialists and analysts.
  • •Oversee day-to-day onboarding and transaction support operations to ensure timely, accurate service delivery and resolve complex escalations.
  • •Ensure consistent, high-quality candidate, hiring manager, and employee experiences through quality monitoring and governance/compliance controls.
  • •Partner with stakeholders across Talent Acquisition, HR Business Partners, Payroll, Technology, Compliance, and business leaders to drive seamless onboarding outcomes.
  • •Ensure effective utilization of Workday and ServiceNow, support process/system updates, maintain documentation, and track/report service delivery metrics and operational risks.

Key Requirements

  • •Strong experience in HR Operations, Shared Services, Talent Acquisition Operations, Employee Lifecycle Management, or a related operational field.
  • •Proven experience leading, developing, and coaching people in a management capacity.
  • •Strong working knowledge of Workday and ServiceNow.
  • •Experience managing operational workflows in a fast-paced, service-oriented environment with operational metrics and SLAs.
  • •Strong organizational and prioritization skills, with excellent stakeholder management and communication.
Experience:HR operationsShared servicesTalent acquisition operationsEmployee lifecycle managementOnboarding
Skills:Stakeholder managementCommunicationOrganizational skillsProblem-solvingAttention to detail
Tech Stack:WorkdayServiceNow

Company Brief

Visa
Global payments technology company that operates the VisaNet electronic payments network, facilitating credit, debit and digital transactions between consumers, merchants, financial institutions and governments worldwide.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1958
Glassdoor
Glassdoor: 3.8
WebsiteLinkedInGlassdoor