Training & Onboarding Specialist

Wing Assistant
Philippines
Workplace: OnsiteFull timePHP 50,000 - 80,000 monthlyFunction: Education & TrainingExperience: 2-4 yearsSkills: ["Communication","Presentation","Facilitation","Coaching","Time management"]

Lead and deliver onboarding and training sessions for Virtual Assistants, assess competency, and coordinate feedback loops between Instructional Design and QA/OPS to keep content sharp and aligned with client expectations. Manage LMS progression, readiness sign-offs, and post-deployment check-ins across multiple time zones in a fast-paced environment.

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FursaFursa
Wing Assistant
Wing Assistant
4 months ago

Training & Onboarding Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Lead and deliver onboarding and training sessions for Virtual Assistants, assess competency, and coordinate feedback loops between Instructional Design and QA/OPS to keep content sharp and aligned with client expectations. Manage LMS progression, readiness sign-offs, and post-deployment check-ins across multiple time zones in a fast-paced environment.
Location: Philippines
Workplace: Onsite
Employment Type: Full time
Job Function: Education & Training
Seniority: Mid level

Key Responsibilities

  • •New-hire onboarding for Virtual Assistants: Run daily Google Meet classes covering Wing policies, professionalism, data privacy, security, time-tracking, and client etiquette.
  • •Tool bootcamps: live demos and walkthroughs for common client tools; assign hands-on tasks.
  • •Client-readiness drills: email/chat tone practice, communication style, meeting notes, task intake, follow-ups, and escalation paths.
  • •SOP to action: translate client SOPs into step-by-step checklists; run simulated tickets/requests and score with a rubric.
  • •Quality calibration with QA: score sample work, align standards, and brief VAs on common defects.

Pay and Benefits

Salary: PHP 50,000 - 80,000 monthly

Key Requirements

  • •2-4+ years in live training/facilitation, L&D, BPO coaching, or training enablement.
  • •Experience with assessing trainees and bridging gaps between instructional design and operational issues like churn/escalation types.
  • •Clear, confident communicator; English neutral accent and strong pacing.
  • •Skilled at group management, engaging participants, and keeping sessions engaging.
  • •Comfortable with LMS (Thinkific or similar), Google Workspace, Zoom/Meet tools.
Experience:2-4 yearsTrainingL&DRemote work
Skills:CommunicationPresentationFacilitationCoachingTime management
Languages:English
Tech Stack:ThinkificGoogle WorkspaceZoomGoogle MeetCalendlyCalendarSlackClickUpAsanaNotionAirtable

Company Brief

Wing Assistant
Provides remote virtual assistant and administrative support services, matching businesses with trained assistants for tasks like scheduling, email management, research, and operations to improve productivity and reduce overhead.
Industry: Recruitment Agencies
Website