Account Manager

Modal
San Francisco, New York
Workplace: RemoteFull timeUSD 300,000 - 300,000 annuallyFunction: Customer Success & Account ManagementSkills: ["Ownership","Learning velocity","Cross-functional collaboration","Accountability","Technical communication"]

Own a founding book of business for Modal’s account management team, driving retention and expansion across highly technical AI customers. Partner with engineering, ML teams, and cross-functional groups to build the AM motion from scratch—turning customer signal into product and roadmap feedback. Hold credible technical conversations around GPU workloads, inference, and batch jobs while executing commercial strategy on revenue targets.

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FursaFursa
Modal
Modal
4 days ago

Account Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Own a founding book of business for Modal’s account management team, driving retention and expansion across highly technical AI customers. Partner with engineering, ML teams, and cross-functional groups to build the AM motion from scratch—turning customer signal into product and roadmap feedback. Hold credible technical conversations around GPU workloads, inference, and batch jobs while executing commercial strategy on revenue targets.
Location: San Francisco, New York
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Build Modal’s account management function as the founding Account Manager and help define the playbook and cadence.
  • •Own a set of accounts and deliver on a revenue target through retention and expansion.
  • •Grow an account’s first use case, expand into a second, and drive standardization across the platform.
  • •Hold technical, customer-facing conversations with engineers and ML teams about workloads (GPU, inference, batch jobs).
  • •Coordinate with Sales, Solutions Architects, FDEs, Support, and Product and feed customer signal back into the roadmap.

Pay and Benefits

Salary: USD 300,000 annually
Equity and Bonus:Equity

Key Requirements

  • •Experience owning a revenue target or supporting a revenue target in a highly technical, consumption-based business.
  • •Technical depth to work autonomously with developers and understand the core parts of the developer tech stack.
  • •Ability to credibly engage with CxOs through Developers and know which conversations actually matter for growth.
  • •Hands-on mindset with AI tools (not just consuming workflows built by others).
  • •Strong ownership, organization, and fast learning to iterate from real customer experiences.
Experience:AI infrastructureTechnical B2BDeveloper toolsConsumption-based business
Skills:OwnershipLearning velocityCross-functional collaborationAccountabilityTechnical communication
Tech Stack:GPUInferenceBatch jobsContainersStorageAI tools

Company Brief

Modal
Provides a serverless, high-performance cloud platform for AI, ML, and data workloads — offering instant autoscaling, elastic GPU access, and developer-first tooling to run inference, training, and batch jobs at scale.
Industry: Cloud Computing
Company Size: Small (11 to 50 employees)
Growth: Growth Stage Startup
Valuation: Unicorn (USD 1B+)
Funding: Series B
Headquarters: New York City, United States
Founded: 2021
WebsiteLinkedIn