Client Services Representative

Manage customer service agreement renewals and drive account retention and growth for a portfolio of small service agreement customers and house accounts. Execute quotations, prospect for non-agreement opportunities (e.g., cold calls and lead follow-up), and support T&M and quoted job pull-through with the estimating team. Lead account management planning, scheduled customer visits, and timely responses to customer inquiries while monitoring financial performance and maintaining an accurate Salesforce pipeline.