Customer Care Representative - Kitchener (ON)

Sonova
Kitchener
Workplace: OnsiteFull time20 - 23 hourlyFunction: Hospitality & Food ServiceSkills: ["Communication","Customer service","Relationship building","Account reconciliation","Adaptability"]

Provide exceptional customer service at a fast-paced hearing care clinic in Kitchener. Schedule appointments, maintain client accounts, and support Hearing Care Professionals with in-person, phone, and email communications. Manage third-party billing processes with insurance companies and assist with cleanings and minor device repairs with training. Work Monday–Friday during business hours, reporting to the Regional Clinic Manager.

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FursaFursa
Sonova
Sonova
2 days ago

Customer Care Representative - Kitchener (ON)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 51 minutes agoStatus: Live

Job Summary

Provide exceptional customer service at a fast-paced hearing care clinic in Kitchener. Schedule appointments, maintain client accounts, and support Hearing Care Professionals with in-person, phone, and email communications. Manage third-party billing processes with insurance companies and assist with cleanings and minor device repairs with training. Work Monday–Friday during business hours, reporting to the Regional Clinic Manager.
Location: Kitchener
Workplace: Onsite
Employment Type: Full time
Job Function: Hospitality & Food Service

Key Responsibilities

  • •Provide exceptional customer service in person, over the phone, and by email.
  • •Schedule appointments and organize clinic files for Hearing Care Professionals.
  • •Maintain client accounts and build relationships.
  • •Work with insurance companies to support third-party billing operations.
  • •Assist with cleanings and minor in-clinic device repairs (training provided).

Pay and Benefits

Salary: 20 - 23 hourly
Perks:Health InsurancePaid Leave

Key Requirements

  • •Strong communication and customer service skills.
  • •Experience or willingness to work on and reconcile accounts receivable.
  • •Ability to follow values focused on helping others.
  • •Availability to travel to other clinics as needed.
  • •Can-do attitude, willing to learn and grow knowledge.
Skills:CommunicationCustomer serviceRelationship buildingAccount reconciliationAdaptability

Company Brief

Sonova
Designs, manufactures, and distributes hearing care solutions including hearing aids, cochlear implant accessories, and wireless communication devices, serving audiologists and consumers worldwide through clinics, retail networks, and distribution partners.
Industry: Medical Devices
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Stäfa, Switzerland
Founded: 1947
Website