Enterprise Customer Success Manager - East

DataDog
Boston
Workplace: HybridFull timeUSD 101,000 - 135,150 annuallyFunction: Customer Success & Account ManagementSkills: ["Customer-centricity","Communication","Attention to detail","Relationship management","Project management"]

Drive adoption and new product attachment across Datadog’s largest enterprise customers by building strong relationships, advocating for customer needs internally, and ensuring a positive customer experience. Partner with Enterprise Account Executive and Solution Engineering teams to onboard and train customers, own onboarding and project management, analyze usage trends to reduce renewal risk, and align customer technical and business objectives to Datadog’s observability and security platform offerings.

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DataDog
DataDog
1 month ago

Enterprise Customer Success Manager - East

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Last checked: 10 hours agoStatus: Live

Job Summary

Drive adoption and new product attachment across Datadog’s largest enterprise customers by building strong relationships, advocating for customer needs internally, and ensuring a positive customer experience. Partner with Enterprise Account Executive and Solution Engineering teams to onboard and train customers, own onboarding and project management, analyze usage trends to reduce renewal risk, and align customer technical and business objectives to Datadog’s observability and security platform offerings.
Location: Boston
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Partner with Enterprise Account Executive and Solution Engineering to onboard, train, and drive adoption for enterprise customers.
  • •Build relationships to drive loyalty and advocacy within customer organizations.
  • •Collaborate cross-functionally with sales, support, enablement, product, finance, and legal teams.
  • •Own and project manage the onboarding process for new enterprise customers.
  • •Monitor usage trends to identify renewal risks and opportunities for contract growth and optimization.

Pay and Benefits

Salary: USD 101,000 - 135,150 annually
Equity and Bonus:Equity
Perks:Health InsuranceDental401kPaid LeaveEquityGym MembershipParental Leave

Key Requirements

  • •3+ years in a Customer Success or Account Management role with a customer-centric approach.
  • •Ability to manage a wide portfolio of enterprise corporate accounts.
  • •Experience with Fortune 1000 companies and global brands across industries.
  • •Strong communication skills tailored to technical audiences (e.g., CTO, VP of Engineering, DevOps).
  • •Experience in B2B tech or SaaS environments.
Experience:EnterpriseFortune 1000B2BSaaSObservabilitySecurity
Skills:Customer-centricityCommunicationAttention to detailRelationship managementProject management
Languages:English

Company Brief

DataDog
Provides a cloud-native monitoring and observability platform that unifies metrics, traces, logs, and security signals to help engineering, operations, and security teams monitor and troubleshoot modern applications and infrastructure.
Industry: Developer Tools
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 2010
Glassdoor
Glassdoor: 4.1
WebsiteLinkedIn