BPO Supervisor

Provide front-line supervision for a BPO operations team, assigning work, monitoring performance, and ensuring high-quality client service. Recommend and take action on hiring, promotions, and disciplinary measures, while managing staffing and career development. Handle escalated client/account issues, coordinate with internal teams to resolve problems, and lead staff to complete assignments using established policies. Compile and analyze data for root-cause insights and maintain required records and reports.