Junior Technical Support Engineer (Triage)【障害者採用】

Salesforce
Tokyo
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Teamwork"]

Handle phone and ticket-based technical support inquiries from Korean customers, triaging and routing issues to the right teams or engineers. Use PC-based tools such as Slack, Salesforce, and Google Workspace to review new tickets and communicate effectively. Support cross-language collaboration by translating between Korean customer messages and Japanese engineers, helping ensure stable service operation while growing toward technical support or operations specialization.

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FursaFursa
Salesforce
Salesforce
1 day ago

Junior Technical Support Engineer (Triage)【障害者採用】

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Handle phone and ticket-based technical support inquiries from Korean customers, triaging and routing issues to the right teams or engineers. Use PC-based tools such as Slack, Salesforce, and Google Workspace to review new tickets and communicate effectively. Support cross-language collaboration by translating between Korean customer messages and Japanese engineers, helping ensure stable service operation while growing toward technical support or operations specialization.
Location: Tokyo
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Answer Korean customers’ phone inquiries and either respond directly or connect them to engineers as appropriate.
  • •Regularly review new Korean customer web ticket inquiries, triage them, and route them to the appropriate teams or engineers.
  • •Support translation between Korean customer communications and Japanese engineers using translation tools.

Key Requirements

  • •Ability to converse in Korean (daily to business conversation level).
  • •Ability to respond to customers by phone.
  • •Basic PC skills (Word, Excel, email, web search).
  • •Ability to communicate smoothly with teammates primarily via chat.
  • •Interest in IT work or supporting others.
Experience:IT support
Skills:CommunicationTeamwork
Languages:KoreanJapaneseEnglish
Tech Stack:PCWordExcelEmailWeb searchSlackSalesforceGoogle Workspace

Company Brief

Salesforce
Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1999
Glassdoor
Glassdoor: 4.1
WebsiteLinkedInGlassdoor