Customer Service Representative

Cal-Maine Foods
Burlington
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: associatesSkills: ["Communication","Customer empathy","Problem-solving","Critical thinking","Multitasking"]

Serve as the primary customer liaison by handling inquiries via phone and email and providing accurate product, service, and policy information. Manage orders and returns, resolve complaints and requests, and document interactions in CRM systems while coordinating with internal teams. Escalate complex issues, track customer satisfaction and resolution metrics, and share improvement opportunities to enhance the overall customer experience in a fast-paced office environment.

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Cal-Maine Foods
Cal-Maine Foods
14 hours ago

Customer Service Representative

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Serve as the primary customer liaison by handling inquiries via phone and email and providing accurate product, service, and policy information. Manage orders and returns, resolve complaints and requests, and document interactions in CRM systems while coordinating with internal teams. Escalate complex issues, track customer satisfaction and resolution metrics, and share improvement opportunities to enhance the overall customer experience in a fast-paced office environment.
Location: Burlington
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Respond to customer inquiries via phone and email in a timely, professional manner as the primary point of contact.
  • •Provide accurate information about products, services, policies, and procedures.
  • •Resolve customer issues, complaints, and requests while maintaining high customer satisfaction.
  • •Document customer interactions and update account information within CRM systems.
  • •Process orders and returns, collaborate with internal departments, and escalate complex issues when needed.

Pay and Benefits

Equity and Bonus:Equity
Perks:401kDentalHealth InsurancePaid LeaveVision

Key Requirements

  • •Experience working with CRM systems, customer portals, or ERP systems.
  • •High school diploma or equivalent required.
  • •Strong proficiency in Microsoft Excel.
  • •Strong verbal and written communication skills with ability to handle phone/email communication professionally.
  • •Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
Education:Associate's
Skills:CommunicationCustomer empathyProblem-solvingCritical thinkingMultitasking
Tech Stack:CRM systemsCustomer portalsERP systemsMicrosoft Excel

Company Brief

Cal-Maine Foods
Produces, processes, and markets shell eggs and egg products for retail, foodservice, and industrial customers across the United States. It is one of the largest egg producers in the country, with vertically integrated farming and distribution operations.
Industry: Food Production
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Ridgeland, United States
Founded: 1957
WebsiteLinkedIn