Network Operations Engineer (Mandarin Speaking)

TikTok
Sydney
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceEducation: bachelorsSkills: ["Ownership","Troubleshooting","Communication","Collaboration"]

Own ByteDance’s global network incident response and operational stability for backbone, data center, public cloud, Edge/CDN, and network gateways. Handle day-to-day operations for Non-CN network infrastructure, lead troubleshooting and service restoration, and work as L2 with the 24/7 NOC team across time zones. Partner with architecture and software engineering teams to improve monitoring, automation, and tooling, coordinating with ISPs and vendors for diagnosis, RCA, and remediation.

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FursaFursa
TikTok
TikTok
1 month ago

Network Operations Engineer (Mandarin Speaking)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 23 hours agoStatus: Live

Job Summary

Own ByteDance’s global network incident response and operational stability for backbone, data center, public cloud, Edge/CDN, and network gateways. Handle day-to-day operations for Non-CN network infrastructure, lead troubleshooting and service restoration, and work as L2 with the 24/7 NOC team across time zones. Partner with architecture and software engineering teams to improve monitoring, automation, and tooling, coordinating with ISPs and vendors for diagnosis, RCA, and remediation.
Location: Sydney
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Mid level

Key Responsibilities

  • •Lead ByteDance’s global network incident response and operational stability across backbone, data center, public cloud, Edge/CDN, and network gateways.
  • •Support day-to-day operations of the Non-CN global network infrastructure, responding to incidents and emergencies with troubleshooting, mitigation, and service restoration.
  • •Work with the 24*7 NOC team as a second-line (L2) operations engineer to ensure continuous global network operations.
  • •Collaborate with network architecture, deployment, and software engineering teams to improve operational tooling, monitoring platforms, and automation systems.
  • •Coordinate with ISPs and vendors to diagnose and resolve network issues, perform post-incident root cause analysis (RCA), and drive remediation; support maintenance and change activities including checks and post-change monitoring.

Key Requirements

  • •Bachelor’s degree in Computer Science, Information Technology, Engineering, Mathematics, or related field (or equivalent practical experience).
  • •2+ years of experience in network operations, network support, or network engineering.
  • •Strong understanding of network protocols including TCP/IP, DHCP, BGP, OSPF/IS-IS, and MPLS-related technologies.
  • •Ability to troubleshoot and resolve network incidents under pressure with timely response during critical outages.
  • •Fluency in English and Mandarin (high oral and written proficiency in both required).
Experience:Data center networksCloud infrastructureISP
Education:Bachelor's in Computer Science, Information Technology, Engineering, Mathematics (or related technical field)
Skills:OwnershipTroubleshootingCommunicationCollaboration
Languages:EnglishMandarin
Tech Stack:TCP/IPDHCPBGPOSPF/IS-ISMPLSSoftware-defined networking (SDN)Network virtualizationPythonShellEdge/CDNNetwork gatewaysRCA

Company Brief

TikTok
Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.
Industry: Digital Media
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Singapore, Singapore
Founded: 2016
WebsiteLinkedIn