Staff Customer Success Manager

Checkr
San Francisco
Workplace: HybridFull timeUSD 169,000 - 199,000 annuallyFunction: Customer Success & Account ManagementExperience: 6-10 yearsSkills: ["Communication","Leadership","Strategic thinking","Relationship-building","Problem-solving"]

The Staff Customer Success Manager will own a portfolio of strategic, high-visibility accounts within Checkr Trust, driving adoption, expansion, executive alignment, and long-term value realization. You’ll operate at the intersection of Customer Success, technical strategy, and commercial growth, build scalable playbooks, translate product capabilities into business impact, and partner with sales and product to shape the future of Checkr’s trust platform.

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FursaFursa
Checkr
Checkr
4 months ago

Staff Customer Success Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

The Staff Customer Success Manager will own a portfolio of strategic, high-visibility accounts within Checkr Trust, driving adoption, expansion, executive alignment, and long-term value realization. You’ll operate at the intersection of Customer Success, technical strategy, and commercial growth, build scalable playbooks, translate product capabilities into business impact, and partner with sales and product to shape the future of Checkr’s trust platform.
Location: San Francisco
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Own Strategic Accounts End-to-End: Serve as the primary post-sale owner for high-impact, high-visibility customers, drive executive-level alignment on business goals and measurable outcomes, and ensure deployments move from contract to meaningful production usage quickly.

Pay and Benefits

Salary: USD 169,000 - 199,000 annually
Perks:Commuter BenefitsMeal AllowanceRelocation Stipend

Key Requirements

  • •6–10+ years in Customer Success, Strategic Account Management, or a hybrid post-sale role in B2B SaaS
  • •Experience owning enterprise or high-growth accounts with meaningful revenue responsibility
  • •A track record of driving both retention and expansion
  • •Comfort navigating executive stakeholders and technical teams
  • •Experience operating in startup or high-growth environments
Experience:6-10 yearsB2B SaaS
Skills:CommunicationLeadershipStrategic thinkingRelationship-buildingProblem-solving
Languages:English
Tech Stack:ZendeskSalesforceGoogle AppsLookerOmniClaudeAI

Company Brief

Checkr
Provides an automated, AI-driven background check platform for hiring, helping employers run compliant and fast background screenings, identity verification, and continuous monitoring to streamline recruitment and reduce risk.
Industry: HR Tech
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2014
WebsiteLinkedIn