Account Management Front Line Sales Leader

Qualtrics
Dallas
Workplace: OnsiteFull timeFunction: SalesExperience: 7+ yearsSkills: ["Communication","Storytelling","Executive relationship management","Strategic planning","Commercial acumen"]

Lead a team of 6–8 Account Executives within the Account Management organization to drive ARR expansion and net-retention growth across enterprise accounts. Own account expansion strategy to maximize NRR, LTV, and account health, protect and renew seven-figure, multi-year contracts, and sponsor major enterprise renewals and extensions. Scale best practices through EBRs, multi-threading, and renewal forecasting while partnering with Customer Success, Professional Services, and Product to turn client feedback into new AI and experience management opportunities.

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FursaFursa
Qualtrics
Qualtrics
2 days ago

Account Management Front Line Sales Leader

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Last checked: 5 hours agoStatus: Live

Job Summary

Lead a team of 6–8 Account Executives within the Account Management organization to drive ARR expansion and net-retention growth across enterprise accounts. Own account expansion strategy to maximize NRR, LTV, and account health, protect and renew seven-figure, multi-year contracts, and sponsor major enterprise renewals and extensions. Scale best practices through EBRs, multi-threading, and renewal forecasting while partnering with Customer Success, Professional Services, and Product to turn client feedback into new AI and experience management opportunities.
Location: Dallas
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Manager level

Key Responsibilities

  • •Lead a team of 6–8 Account Executives responsible for expansion motions and retention outcomes.
  • •Drive ARR expansion by leveraging SaaS and Generative AI offerings across existing accounts.
  • •Execute strategies to maximize Net Retention Rate (NRR), Lifetime Value (LTV), and account health.
  • •Serve as executive sponsor for major enterprise renewals, multi-year extensions, and strategic cross-sell opportunities.
  • •Train and scale practices including Executive Business Reviews (EBRs), multi-threading, renewal forecasting, and proactive account health strategies.

Key Requirements

  • •7–10+ years of software subscription sales and commercial leadership experience focused on account expansion.
  • •Demonstrated ability to protect, renew, and expand high-value, seven-figure contracts with enterprise clients.
  • •Proven success leading large existing-business teams and closing multi-year, complex contract renewals.
  • •Strong commercial proficiency in SaaS/DaaS and post-sale retention metrics (NRR, GRR, Gross Churn).
  • •Bachelor’s or advanced degree in business, technology, or a related field.
Experience:7+ yearsSaaSSoftware subscriptionsEnterprise sales
Education:
Skills:CommunicationStorytellingExecutive relationship managementStrategic planningCommercial acumen
Languages:English
Tech Stack:SaaSGenerative AIDaaSExperience Management

Company Brief

Qualtrics
Provides an experience management (XM) platform that helps organizations collect, analyze, and act on customer, employee, product, and brand experience data to improve business outcomes across functions.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Provo, United States
Founded: 2002
Glassdoor
Glassdoor: 3.9
WebsiteLinkedIn